Front Desk Supervisor — Elevate Guest Experience

Pyramid Burlington Management; Minneapolis (MN); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Pet discount

Job summary

Rand Tower, Minneapolis, a Tribute Portfolio Hotel, seeks a Front Desk Supervisor to lead our front desk team. You will engage guests with warmth, manage check-ins, and ensure accurate guest data and special requests are handled with care.

The role requires a flexible schedule including nights, weekends and holidays, plus previous hospitality experience, strong communication and a service-driven mindset. Join a growing world-class property and help us WOW every guest.

Qualifications

• Must be available to work a flexible schedule including nights, weekends and holidays.
• High school diploma or equivalent.
• Previous hotel or resort experience preferred.
• A strong desire to make an impact on other people.
• An outgoing and engaging personality.
• Computer skills.
• Excellent verbal and written communication skills.
• Ability to work in a fast-paced setting.
• Ability to stand for the duration of the shift.

Responsibilities

• Help guests discover their Wanderlust experience.
• Provide exceptional customer service by being engaging and taking sincere interest.
• Check guests in, ensuring proper credit is received and requests are fulfilled.
• Resolve problems and wow guests through recovery when things aren’t right.
• Supervise daily shift processes and ensure SOPs are followed.
• Pre-assign rooms, including VIPs, repeat guests, packages, and special requests.
• Coordinate with Maintenance and Housekeeping to manage daily operations.
• Train and coach front desk team to ensure quality operation.
• Maintain Sundries shop and inventory; assist with ordering.
• Train all new Front Desk Agents to provide exceptional service.
• Promote and sell special hotel programs.
• Interact with hotel staff professionally and assist other departments as needed.
• Know emergency procedures and policies.
• Communicate information to the on-duty manager.
• Follow procedures on posting, charges, deposits, refunds.
• Support other departments as needed.

Skills

Customer service experience

Flexible schedule

Excellent communication

Computer skills

Fast-paced environment

Education

High school diploma or equivalent

Job description

Rand Tower, Minneapolis, a Tribute Portfolio Hotel, seeks a Front Desk Supervisor to lead our front desk team. You will engage guests with warmth, manage check-ins, and ensure accurate guest data and special requests are handled with care.

The role requires a flexible schedule including nights, weekends and holidays, plus previous hospitality experience, strong communication and a service-driven mindset. Join a growing world-class property and help us WOW every guest.