Front Desk Supervisor: Guest Experience Leader

BENCHMARK; Minneapolis (MN); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Pet discount program

Flexible spending accounts

Matched 401K

Life insurance

Disability insurance

Paid time off

Hotel discounts

Job summary

Rand Tower, Minneapolis, a Tribute Portfolio Hotel, part of Pyramid Global Hospitality, seeks a Front Desk Supervisor with a proven team-player mindset and hospitality focus. You will welcome guests, manage check-ins, and resolve issues to deliver exceptional experiences for a diverse guest mix.

You will lead the front desk team, train agents, coordinate with maintenance and housekeeping, and promote hotel programs while maintaining a high standard of service in a fast-paced environment.

Qualifications

• Front Desk Supervisor experience preferred
• Strong customer service focus and problem-solving abilities
• Excellent verbal and written communication skills
• Able to supervise and coach front desk team members
• Ability to work a flexible schedule including nights, weekends, and holidays
• Proficient with computers and hotel management systems

Responsibilities

• Greet and assist guests, check in/out efficiently and accurately
• Handle guest requests, notes special requests, and resolve issues to create a WOW experience
• Supervise daily shift process and ensure standard operating procedures are followed
• Pre-assign rooms including VIPs and special packages
• Coordinate with Maintenance and Housekeeping to run smooth day
• Train and coach front desk agents, promote hotel programs

Skills

Front desk

Customer service

Leadership

Communication

Flexible schedule

Computer skills

Team player

Fast-paced environment

Education

High school diploma or equivalent

Job description

Rand Tower, Minneapolis, a Tribute Portfolio Hotel, part of Pyramid Global Hospitality, seeks a Front Desk Supervisor with a proven team-player mindset and hospitality focus. You will welcome guests, manage check-ins, and resolve issues to deliver exceptional experiences for a diverse guest mix.

You will lead the front desk team, train agents, coordinate with maintenance and housekeeping, and promote hotel programs while maintaining a high standard of service in a fast-paced environment.