Front Desk Supervisor: Guest Experience Leader

Sonesta International Hotels Corporation; Rosemont (IL); On-site; USD 28,000 - 31,000; Full time

Benefits offered by this job

Medical, Dental and Vision Insurance

Health Savings Account with Company | 

401(k) Retirement Plan with Company | 

Paid Vacation and Sick Days

Sonesta Hotel Discounts

Educational Assistance

Paid Parental Leave

Company Paid Life Insurance

Company Paid Short Term and Long Term 

Disability Insurance

Employee Perks and Discounts

Hospital Indemnity

Critical Illness Insurance

Accident Insurance

Job summary

Sonesta International Hotels Corporation is seeking a Front Desk Supervisor in Rosemont, IL to lead the front desk team, welcome guests, manage check-ins/check-outs, and uphold Sonesta's People People culture. The role requires hospitality experience, strong communication, multitasking, and flexible availability, including mornings, evenings, weekends, and holidays.

Proficiency with PMS and POS systems is preferred. Pay range $20.60 - $22.60/hr.

Qualifications

• Previous hotel, Front Desk, hospitality, retail, restaurant, or customer service experience preferred.
• Strong communication, interpersonal, and guest service skills with a friendly and professional attitude.
• Ability to multitask and thrive in a fast-paced hospitality environment.
• Experience using PMS systems, reservations platforms, POS systems, and handling cash transactions preferred.
• Strong attention to detail, organization, and problem-solving skills.
• Positive, collaborative, and service-focused mindset.
• Ability to handle guest concerns professionally and create positive guest experiences.
• Flexible availability including mornings, evenings, weekends, holidays, and overnight shifts as needed.

Responsibilities

• Welcome guests warmly and provide exceptional customer service during check-in, check-out, and throughout the guest stay.
• Assist guests with reservations, room assignments, billing inquiries, hotel information, and special requests.
• Process guest transactions, payments, and cash handling procedures accurately using PMS (Property Management System) and POS (Point of Sale) computer systems.
• Respond quickly and professionally to guest concerns, service requests, and guest recovery situations to ensure guest satisfaction.
• Maintain strong knowledge of hotel amenities, services, local attractions, promotions, and loyalty programs.
• Coordinate closely with Housekeeping, Engineering, Food & Beverage, and hotel leadership teams to support smooth hotel operations.
• Assist with room inventory management, upselling opportunities, and operational communication across departments.
• Maintain cleanliness, organization, and presentation standards across Front Desk and lobby areas.
• Follow hotel operational procedures, brand standards, safety guidelines, and guest service expectations at all times.
• Support VIP arrivals, group check-ins, and special guest experiences as needed.
• Any other duties as assigned.

Skills

Guest service

Communication

Team leadership

Multitasking

Tools

PMS systems

POS systems

Job description

Sonesta International Hotels Corporation is seeking a Front Desk Supervisor in Rosemont, IL to lead the front desk team, welcome guests, manage check-ins/check-outs, and uphold Sonesta's People People culture. The role requires hospitality experience, strong communication, multitasking, and flexible availability, including mornings, evenings, weekends, and holidays.

Proficiency with PMS and POS systems is preferred. Pay range $20.60 - $22.60/hr.