Front Desk Supervisor - Guest Experience Leader

Tapestry Conshohocken; Port Washington (NY); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Competitive wages

Medical/Dental/Vision plans

401k with Company Match

Tuition assistance

Discounted room rates

Job summary

Hilton Garden Inn Roslyn in Port Washington, NY is seeking a Front Desk Supervisor to lead a high-performing team and ensure consistent service excellence. You will oversee check-in/check-out, reservations, and guest requests while maintaining guest satisfaction and operational standards.

This full-time role requires strong leadership, excellent communication, and the ability to multitask in a fast-paced environment.

Qualifications

• High school diploma required; hospitality or leadership experience preferred.
• Strong leadership and guest service skills.
• Ability to multitask in a fast-paced environment.
• Detail-oriented with strong problem-solving abilities.
• Basic computer skills and ability to manage financial transactions.
• Flexible schedule including evenings, weekends, and holidays.

Responsibilities

• Oversee front desk operations and ensure excellent guest service.
• Train, support, and schedule team members.
• Manage check-in/out, reservations, room blocks, and guest requests.
• Monitor room availability and support revenue and inventory controls.
• Handle guest communications, concerns, and service recovery.
• Process payments, balance cash, and complete daily financial tasks.
• Maintain a clean, organized front desk and lobby environment.
• Ensure compliance with safety, security, and operational procedures.

Skills

Leadership

Communication

Guest service

Multitasking

Detail oriented

Problem solving

Cash handling

Flexibility

Education

High school diploma

Tools

Computer basics

Job description

Hilton Garden Inn Roslyn in Port Washington, NY is seeking a Front Desk Supervisor to lead a high-performing team and ensure consistent service excellence. You will oversee check-in/check-out, reservations, and guest requests while maintaining guest satisfaction and operational standards.

This full-time role requires strong leadership, excellent communication, and the ability to multitask in a fast-paced environment.