Front Desk Supervisor - Guest Service & Team Leader

Blue Sky Hospitality Solutions; Mount Laurel Township (NJ); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Competitive compensation

Health, dental, and vision insurance

Paid time off

Hilton Team Member Travel Program

Professional development opportunities

Supportive team-oriented environment

Job summary

Blue Sky Hospitality Solutions is seeking a Front Office Supervisor for the Hilton Garden Inn Mount Laurel, New Jersey. The role involves supporting daily front desk operations, supervising team members, and ensuring exceptional guest service. Responsibilities include overseeing check-in/check-out, resolving guest concerns, and maintaining Hilton standards.

The ideal candidate should have a high school diploma, hotel front desk experience, strong communication skills, and the ability to lead a team. A flexible schedule is required. Health benefits and professional development opportunities are included.

Qualifications

• 1–2 years of hotel front desk experience required.
• Previous supervisory or leadership experience preferred.
• Strong customer service, communication, and problem-solving skills.

Responsibilities

• Supervise and support Front Desk Agents during assigned shifts.
• Ensure smooth and efficient guest check-in and check-out processes.
• Provide outstanding guest service and promptly resolve guest inquiries.

Skills

Guest relations and service recovery

Leadership and team development

Conflict resolution

Cash handling and financial accuracy

Organizational and time management skills

Strong verbal and written communication

Attention to detail and professionalism

Education

High school diploma or equivalent

Associate degree in Hospitality Management

Tools

OnQ

Opera

Property Management Systems

Job description

Blue Sky Hospitality Solutions is seeking a Front Office Supervisor for the Hilton Garden Inn Mount Laurel, New Jersey. The role involves supporting daily front desk operations, supervising team members, and ensuring exceptional guest service. Responsibilities include overseeing check-in/check-out, resolving guest concerns, and maintaining Hilton standards.

The ideal candidate should have a high school diploma, hotel front desk experience, strong communication skills, and the ability to lead a team. A flexible schedule is required. Health benefits and professional development opportunities are included.