Front Desk Supervisor — Guest Experience Leader

The Camby, Autograph Collection; Phoenix (AZ); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Multiple Tiers of Medical Coverage

Dental & Vision Coverage

24/7 Teledoc service

Free Maintenance Medications

Pet Insurance

Hotel Discounts

Tuition Reimbursement

Paid Time Off

401K Match

Job summary

The Camby, Autograph Collection in Phoenix, Arizona is seeking a dynamic Front Desk Supervisor to lead our front desk team. This role involves supervising front desk operations, ensuring exceptional guest experiences, and motivating staff. The ideal candidate should have strong leadership skills, prior cash handling experience, and fluency in English. Benefits include medical coverage, hotel discounts, and paid time off. Join us to elevate your hospitality career in a vibrant work environment.

Qualifications

• Prior cash handling experience necessary.
• Ability to communicate effectively with the public and other Team Members.
• Read, write and speak English fluently.
• Six months Front Desk experience required.
• Flexible schedule including nights and weekends.

Responsibilities

• Supervise front desk operations, including check-in, check-out, and guest services.
• Lead and motivate the front desk team to provide exceptional customer service.
• Handle guest inquiries, concerns, and special requests in a professional manner.
• Train and onboard new front desk staff members.
• Ensure accuracy of guest reservations and billing information.
• Collaborate with other departments to resolve guest issues.
• Maintain a clean and organized front desk area.

Skills

Customer service

Leadership

Cash handling

Communication

Problem-solving

Time management

Education

High School graduate or G.E.D. equivalent

Tools

Computer skills

Job description

The Camby, Autograph Collection in Phoenix, Arizona is seeking a dynamic Front Desk Supervisor to lead our front desk team. This role involves supervising front desk operations, ensuring exceptional guest experiences, and motivating staff. The ideal candidate should have strong leadership skills, prior cash handling experience, and fluency in English. Benefits include medical coverage, hotel discounts, and paid time off. Join us to elevate your hospitality career in a vibrant work environment.