Front Office Leader: Elevate Guest Experience & Team

Spire Hospitality LLC; Dedham (MA); Hybrid; USD 65,000 - 70,000; Full time

Benefits offered by this job

Early pay

Medical insurance

Dental insurance

Vision insurance

Pet discount program

Identity theft protection

Pre-paid legal support

Flexible spending accounts

Matched 401K

Life insurance

Short/long-term disability

Paid time off

Hotel discounts

Job summary

Spire Hospitality, LLC is seeking a Front Desk Supervisor at the Holiday Inn Boston-Dedham to lead guest services and guest satisfaction from check-in to checkout. You will mentor the Guest Services team, collaborate with departments, and ensure seamless, memorable experiences for every guest.

This role requires a positive leader who can coach, train, and maintain service standards. The position is full-time in Dedham, MA, with nights, weekends, and holidays required.

Qualifications

• High school diploma or equivalent required.
• Hotel and Restaurant Certification preferred.
• 5+ years combined guest services and supervisory experience preferred.
• Proficient in MS Office/Outlook/Excel.
• Experience with Hotel PMS system a plus.

Responsibilities

• Promote exceptional customer service by setting a positive example and providing outstanding service.
• Respond promptly to guest questions and requests.
• Foster strong relationships within Guest Services and with other departments.
• Coach and train new team members in guest service procedures.
• Lead continuous team improvement to exceed standards.
• Ensure upkeep of all guest services equipment and storage areas.

Skills

Guest services

Supervisory experience

Team leadership

Education

High school diploma

Hotel & Restaurant certification

Tools

MS Suite (Outlook, Word, Excel)

Job description

Spire Hospitality, LLC is seeking a Front Desk Supervisor at the Holiday Inn Boston-Dedham to lead guest services and guest satisfaction from check-in to checkout. You will mentor the Guest Services team, collaborate with departments, and ensure seamless, memorable experiences for every guest.

This role requires a positive leader who can coach, train, and maintain service standards. The position is full-time in Dedham, MA, with nights, weekends, and holidays required.