Front Desk Supervisor: Guest Experience Leader

Westmont Group; Omaha (NE); On-site; USD 22,000 - 30,000; Full time

Job summary

DoubleTree by Hilton Omaha is seeking a Front Desk Supervisor to lead the front desk team, ensure guest satisfaction, and uphold hotel standards during all shifts.

You will evaluate staff performance, monitor occupancy, and coordinate with other departments to maintain smooth operations. Train new employees, maintain high customer service, and foster a positive work environment. This full-time hourly position requires hospitality knowledge, clear communication, and a professional appearance.

Qualifications

• Previous knowledge of hospitality and hotel operations.
• Ability to problem-solve under stressful situations.
• Refined verbal and written communication skills.
• Professional appearance and demeanour.

Responsibilities

• Evaluate employee performance and provide feedback to improve productivity and guest service.
• Monitor occupancy rates and forecasts.
• Work closely with other operational managers and supervisors to ensure efficient hotel operations.
• Assist and guide the front office staff through their daily duties and responsibilities.
• Train new employees as designated and outlined in the Front Office Training Guide.
• Maintain the highest level of customer service.
• Maintain a positive work environment.
• Responsible for the day-to-day operation of the Front Desk and Guest Services.
• Performs other duties as required.

Skills

Hospitality knowledge

Problem-solving

Verbal communication

Written communication

Professional appearance

Job description

DoubleTree by Hilton Omaha is seeking a Front Desk Supervisor to lead the front desk team, ensure guest satisfaction, and uphold hotel standards during all shifts.

You will evaluate staff performance, monitor occupancy, and coordinate with other departments to maintain smooth operations. Train new employees, maintain high customer service, and foster a positive work environment. This full-time hourly position requires hospitality knowledge, clear communication, and a professional appearance.