Front Desk Supervisor

Cottonwood-Hotel; Omaha (NE); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical coverage

Dental & Vision coverage

24/7 Teledoc service

Free maintenance medications

Pet Insurance

Hotel discounts

Tuition reimbursement

Paid time off

Job summary

The Kimpton Cottonwood Hotel in Omaha, NE seeks a dynamic Front Desk Supervisor to lead our front desk team and deliver outstanding guest service. You will oversee check-in/out, guest requests, and coordination with other departments to ensure smooth operations and memorable stays.

You bring leadership, at least six months at a front desk, strong computer skills, and excellent communication. This role requires a flexible schedule, including nights and weekends, and offers growth within Davidson

Qualifications

• Prior cash handling experience is required.
• High school diploma or GED equivalent.
• Ability to communicate effectively with guests and team members.
• Read, write and speak English fluently.
• Six months front desk experience.
• Strong computer skills.
• Flexible schedule, including nights and weekends.

Responsibilities

• Supervise front desk operations, including check-in, check-out, and guest services
• Lead and motivate the front desk team to provide exceptional customer service
• Handle guest inquiries, concerns, and special requests in a professional and efficient manner
• Train and onboard new front desk staff members
• Ensure accuracy and completeness of guest reservations and billing information
• Collaborate with other departments to resolve guest issues and enhance guest experiences
• Maintain a clean and organized front desk area
• Monitor and maintain compliance with hotel policies and procedures

Skills

Cash handling

Effective communication

English fluency

Front desk experience

Computer skills

Flexible schedule

Education

High School diploma or GED

Job description

Property Description

At The Cottonwood, we’re more than just a boutique hotel — we’re a proud team of passionate people who care deeply about what we do, how we do it, and the impact we make in our community. Located in Omaha's vibrant Blackstone District, where history continues to come to life, our hotel stands as a modern icon with a deep-rooted legacy. Once the historic Blackstone Hotel, The Cottonwood has become a local gem, blending timeless elegance with contemporary style. Known for its stylish charm, state-of-the‑art amenities, and a level of service that continually raises the bar in the hospitality industry, our hotel stands as a tribute to the past, refreshed for a new era.

Joining our team means stepping into an environment where creativity is celebrated, ideas are welcomed, and every role plays a key part in creating unforgettable guest experiences. Whether you’re welcoming guests at the front desk, crafting cocktails in our bar, or supporting behind the scenes, your work matters — and it’s appreciated. We’re proud of who we are: a team that works hard, supports one another, and genuinely loves what we do. We believe hospitality should feel personal, and that starts with how we treat each other. Here, you’ll find a collaborative, uplifting culture where you’re encouraged to grow, shine, and make a difference.

If you’re looking for more than just a job — if you want to be part of a place that feels like home, where your talents are valued, and your passion has a purpose — then we’d love to meet you. Come join us at The Kimpton Cottonwood Hotel and be part of a team that’s redefining hospitality in Omaha — one guest, one moment, and one great team member at a time.”

Overview

Are you a dynamic and customer-focused professional with a passion for hospitality? Join our team as a Front Desk Supervisor and lead our front desk team in delivering exceptional guest service. With your high energy, enthusiasm, and strong leadership skills, you'll ensure smooth front desk operations and create memorable experiences for our valued guests. Take the next step in your career and be part of a team that values excellence, growth, and teamwork.

Key Responsibilities:

• Supervise front desk operations, including check-in, check-out, and guest services
• Lead and motivate the front desk team to provide exceptional customer service
• Handle guest inquiries, concerns, and special requests in a professional and efficient manner
• Train and onboard new front desk staff members
• Ensure accuracy and completeness of guest reservations and billing information
• Collaborate with other departments to resolve guest issues and enhance guest experiences
• Maintain a clean and organized front desk area
• Monitor and maintain compliance with hotel policies and procedures

Join our team as a Front Desk Supervisor and take your hospitality career to new heights. With your leadership skills and passion for hospitality, you'll inspire and empower our front desk team to provide memorable stays for our valued guests.

Qualifications

• Prior cash handling experience necessary
• High School graduate or G.E.D. equivalent
• Ability to communicate effectively with the public and other Team Members
• Read, write and speak English fluently
• Six months Front Desk experience
• Strong computer skills
• Flexible schedule including nights and weekends

Benefits

Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US. A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners’ mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company’s heritage of delivering value, Davidson is comprised of four highly specialized operating verticals: Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group.

Inkeeping with the company’s heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well‑being of our team members and their families.

• Multiple Tiers of Medical Coverage
• Dental & Vision Coverage
• 24/7 Teledoc service
• Free Maintenance Medications
• Pet Insurance
• Hotel Discounts
• Tuition Reimbursement
• Paid Time Off (vacation, sick, bereavement, and Holidays).
• 401K Match

Working at Davidson is like nowhere else. It’s less of a job, more of a calling. It’s part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other.EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual OrientationDavidson Hospitality is a drug free workplace. Pre‑employment drug test and background check required. We participate in E-Verify.