Front Desk Concierge — Guest Experience Leader

Crowne Plaza Newark Airport; Elizabeth (NJ); On-site; USD 30,000 - 40,000; Full time

Job summary

Crowne Plaza Newark Airport in Elizabeth, New Jersey, is seeking a dedicated Front Desk Agent to join their front office team. This role is essential in creating a welcoming experience for guests, handling everything from check-in to check-out.

The ideal candidate should possess strong communication and problem-solving skills, alongside a willingness to work flexible shifts, including nights and weekends. Experience in hospitality or customer service is preferred.

Qualifications

• 1 year of experience as Front Desk Agent or related customer service position.
• Available to work flexible shifts including evenings, weekends, and holidays.
• Experience in hospitality or customer service preferred.

Responsibilities

• Check guests in and out of the hotel.
• Verify payment methods and process check-outs.
• Respond to guest inquiries and resolve complaints.
• Maintain logs, reports, and documentation.

Skills

Strong communication

Problem-solving

Interpersonal skills

Multitasking

Organization skills

Education

High school diploma or equivalent

Tools

Hotel PMS software (e.g., Opera)

Job description

Crowne Plaza Newark Airport in Elizabeth, New Jersey, is seeking a dedicated Front Desk Agent to join their front office team. This role is essential in creating a welcoming experience for guests, handling everything from check-in to check-out.

The ideal candidate should possess strong communication and problem-solving skills, alongside a willingness to work flexible shifts, including nights and weekends. Experience in hospitality or customer service is preferred.