Front Desk Lead

Ontario Trillium Foundation; West Palm Beach (FL); On-site; USD 32,000 - 45,000; Full time

Job summary

Ontario Trillium Foundation seeks a Front Desk Lead / Supervisor to oversee guest services and ensure smooth front desk operations. You will lead the team, greet guests, manage check-ins/outs, and promote loyalty programs with a welcoming attitude.

Ideal candidates have 1–3 years in hotel customer service with supervisory experience and a high school diploma or equivalent; hospitality degree is a plus. Flexible schedule and strong computer skills are expected.

Qualifications

• 1 to 3 years of hotel customer service or front desk experience.
• Front desk leadership or supervisory experience preferred.
• High school diploma or equivalent; hospitality degree is a plus.

Responsibilities

• Lead front desk team and guide daily shift tasks.
• Greet guests, manage check-ins/outs, promote amenities or loyalty programs.
• Resolve escalated guest issues with quick, satisfactory solutions.
• Coordinate with housekeeping and maintenance to verify ready rooms and address property needs.
• Balance shift paperwork and update booking records via PMS.

Skills

Leadership

Customer service

Communication

Problem-solving

Schedule flexibility

Education

High school diploma or equivalent

Hospitality degree (plus)

Tools

Opera

Cloudbeds

Job description

Job Overview and Role Summary

• Role: Front Desk Lead / Supervisor


• Reports To: Front Office Manager or General Manager


• Core Goal: Deliver high-quality guest service while keeping front office operations running smoothly and efficiently.

Key Responsibilities

• Team Leadership: Train new front desk agents, guide daily shift tasks, and model professional behavior.

• Guest Services: Greet guests, manage fast check-ins and check-outs, and promote hotel amenities or loyalty programs.


• Issue Resolution: Handle escalated guest complaints and find quick, satisfying solutions.

• Department Coordination: Communicate closely with housekeeping and maintenance to verify ready rooms and address property needs.

Administrative Tasks: Balance shift paperwork, audit cash drawers, and update booking records via property management systems (PMS).

Qualifications and Skills

• Experience: 1 to 3 years of hotel customer service or front desk experience, with prior leadership or supervisory background preferred.

• Education: High school diploma or equivalent; a hospitality degree is a plus.

• Technical Skills: Strong computer literacy, including experience with hotel software like Opera or Cloudbeds.

• Soft Skills: Excellent communication, problem-solving under pressure, and a friendly, welcoming attitude.

• Schedule Flexibility: Ability to work varied shifts, including weekends, nights, and holidays