Front Desk Supervisor - Guest Experience Lead

Hyatt House l Hyatt Place LAX Century Blvd; Los Angeles (CA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Healthcare insurance

Dental insurance

Vision insurance

401(K) plan with employer match

Paid holidays, vacation, and personal

Job summary

The Front Desk Supervisor at Hyatt Place I Hyatt House Los Angeles International Airport assists the Front Desk Manager and General Manager in delivering attentive service to guests from arrival to departure, while helping maximize room revenue and occupancy.

This role requires 2–3 years of progressive hotel experience, a valid driver's license, and the ability to perform well under pressure. You will train and mentor team members to maintain a high standard of guest satisfaction.

Qualifications

• High School diploma or equivalent required.
• 2–3 years of progressive hotel or related field experience.
• Valid driver's license for the applicable state.
• Ability to work well under pressure and handle guest objections.
• Previous supervisory responsibility preferred.

Responsibilities

• Approach all encounters with guests and associates in a friendly service-oriented manner.
• Assist Front Desk Manager and General Manager as needed.
• Oversee guest check-in/out processes in a friendly, efficient manner.
• Coordinate with other departments to ensure guest satisfaction and smooth operations.
• Assist in training of new hires and current associates.

Skills

Supervisory experience

Guest service

Communication

Problem solving

Education

High School diploma or equivalent

Job description

The Front Desk Supervisor at Hyatt Place I Hyatt House Los Angeles International Airport assists the Front Desk Manager and General Manager in delivering attentive service to guests from arrival to departure, while helping maximize room revenue and occupancy.

This role requires 2–3 years of progressive hotel experience, a valid driver's license, and the ability to perform well under pressure. You will train and mentor team members to maintain a high standard of guest satisfaction.