Front Desk Supervisor: Guest Experience Leader

Traditions Hospitality Group; Guymon (OK); On-site; USD 23,000 - 29,000; Full time

Benefits offered by this job

Now Offering Daily Pay!

401(k) Matching

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Teladoc for Part-Time Employees

PTO

Job summary

Traditions Hospitality Group is seeking a Guest Services Supervisor in Guymon, OK to lead the front desk team and ensure seamless check-in/check-out experiences for guests. You will mentor staff, monitor satisfaction, and collaborate with other departments to fulfill requests.

Role requires at least 2 years in hospitality, strong communication, and the ability to multitask in a fast-paced environment. Competitive hourly pay and benefits accompany your contributions.

Qualifications

• Must be at least 21 years of age.
• Must be able to obtain a Gaming badge (if applicable).
• Must be able to obtain an ABLE license (if applicable).
• Minimum of 2 years of experience in hospitality, with guest services/front desk focus.
• Flexible to work nights, weekends, holidays.
• Maintain a polished image per dress code standards.
• Excellent communication and interpersonal skills.
• Strong leadership and problem-solving abilities.
• Ability to multitask and prioritize in a fast-paced environment.
• Proficiency in hotel management software and computer systems.
• Stand and work for extended periods.

Responsibilities

• Supervise daily front desk operations, including check-in/check-out, reservations, and concierge services.
• Train, mentor, and coach front desk staff to deliver outstanding service.
• Monitor guest satisfaction and address issues to ensure retention.
• Coordinate with hotel departments to fulfill guest requests and resolve complaints.
• Assist with scheduling, payroll, and performance management for front desk staff.
• Maintain accurate records of guest interactions and transactions.
• Handle cash/credit transactions, reconcile cash drawers, and prepare daily reports.
• Stay updated on hotel amenities to provide guests with information and recommendations.
• Collaborate with management to improve guest satisfaction and revenue.

Skills

Leadership

Communication

Multitasking

Interpersonal skills

Problem-solving

Tools

Hotel management software

Computer systems

Job description

Traditions Hospitality Group is seeking a Guest Services Supervisor in Guymon, OK to lead the front desk team and ensure seamless check-in/check-out experiences for guests. You will mentor staff, monitor satisfaction, and collaborate with other departments to fulfill requests.

Role requires at least 2 years in hospitality, strong communication, and the ability to multitask in a fast-paced environment. Competitive hourly pay and benefits accompany your contributions.