Guest Services Manager: Lead Memorable Guest Experiences

Traditions Hospitality Group; Guymon (OK); On-site; USD 49,000 - 62,000; Full time

Benefits offered by this job

Daily Pay

401(k) Matching

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Job summary

Traditions Hospitality Group in Guymon, OK is seeking a Guest Services Manager to oversee the guest services team and ensure exceptional service. The role requires leadership over front desk, concierge and bell staff, with focus on check-in/out, guest satisfaction, and cross-department coordination.

Ideal candidates have at least 2 years of management experience, and must be able to obtain ABLE and Gaming licenses if applicable; nights, weekends, and holidays work is expected.

Qualifications

• Must be at least 21 years of age.
• Able to obtain ABLE license.
• Able to obtain Gaming license (if applicable).
• Minimum of 2 years of management experience.
• Flexibility to work nights, weekends and holidays.
• Maintain a professional appearance per dress code.

Responsibilities

• Supervise the guest services team including front desk, concierge and bell staff.
• Ensure smooth check-in and check-out processes and resolve issues promptly.
• Coordinate with other departments to fulfill guest requests.
• Monitor guest feedback and improve service quality.
• Maintain knowledge of hotel services and local attractions to assist guests.

Skills

Management

Leadership

Guest service

Flexibility

Job description

Traditions Hospitality Group in Guymon, OK is seeking a Guest Services Manager to oversee the guest services team and ensure exceptional service. The role requires leadership over front desk, concierge and bell staff, with focus on check-in/out, guest satisfaction, and cross-department coordination.

Ideal candidates have at least 2 years of management experience, and must be able to obtain ABLE and Gaming licenses if applicable; nights, weekends, and holidays work is expected.