Guest Experience Shift Lead

Traditions Hospitality Group; Guymon (OK); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Now Offering Daily Pay

Health Insurance

Dental Insurance

Vision Insurance

Basic Life Insurance

Disability Insurance

Teladoc for Part-Time Employees

Employee Assistance Program

Paid Time Off

Anniversary & Birthday Programs

Referral bonuses

Job summary

Traditions Hospitality Group in Guymon, OK is seeking a Shift Manager to lead daily operations across front-of-house and back-of-house, ensuring exceptional service and a welcoming atmosphere for guests and team members alike.

You will supervise staff on assigned shifts, train and mentor team members, manage inventory and costs, handle guest inquiries, and monitor performance metrics to boost efficiency and profitability while maintaining a polished, professional image.

Qualifications

• Minimum of 2 years in a supervisory role within hospitality, beverage, or food service.
• Strong leadership and communication skills.
• Ability to multitask and prioritize in a fast-paced environment.
• Flexibility to work nights, weekends, and holidays.
• Maintain a professional appearance per dress code standards.

Responsibilities

• Supervise and coordinate staff during assigned shifts, including front-of-house and back-of-house operations.
• Ensure compliance with company policies, procedures, and standards to maintain a safe and welcoming environment.
• Train and mentor team members to uphold service standards and deliver outstanding guest experiences.
• Manage inventory, including ordering and receiving supplies, and monitoring stock levels.
• Handle guest inquiries, concerns, and complaints professionally and timely.
• Monitor performance metrics, such as sales and labor costs, and implement strategies to optimize efficiency and profitability.

Skills

Leadership

Communication

Multitasking

Guest service

Adaptability

Job description

Traditions Hospitality Group in Guymon, OK is seeking a Shift Manager to lead daily operations across front-of-house and back-of-house, ensuring exceptional service and a welcoming atmosphere for guests and team members alike.

You will supervise staff on assigned shifts, train and mentor team members, manage inventory and costs, handle guest inquiries, and monitor performance metrics to boost efficiency and profitability while maintaining a polished, professional image.