Guest Services Supervisor - Hotel - Golden Mesa Casino

Traditions Hospitality Group; Guymon (OK); On-site; USD 23,000 - 29,000; Full time

Benefits offered by this job

Now Offering Daily Pay!

401(k) Matching

Health Insurance

Dental Insurance

Vision Insurance

Basic Life Insurance

Life Insurance

Disability Insurance

Teladoc for Part-Time Employees

Employee Assistance Program

Paid Time Off

Employee Appreciation & Recognition

Anniversary & Birthday Programs

Award Co.

Excellent opportunities to grow withus

Job summary

Traditions Hospitality Group seeks a Guest Services Supervisor at Golden Mesa Casino Hotel in Guymon, OK. Lead the front desk team to deliver legendary service from check-in to check-out.

You will train staff, monitor guest satisfaction, and collaborate with other departments to fulfill requests and resolve issues, while managing scheduling and cash handling. A dynamic, customer-focused environment awaits.

Qualifications

• Must be at least 21 years old.
• Ability to obtain Gaming badge (if applicable).
• Ability to obtain ABLE license (if applicable).
• Minimum 2 years in hospitality, guest services or front desk operations.
• Flexibility to work nights, weekends and holidays.
• Maintain a professional appearance per dress code.
• Excellent communication and interpersonal skills.
• Strong leadership and problem-solving abilities.
• Ability to multitask and work efficiently in a fast-paced environment.
• Proficiency in computer systems and hotel management software.
• Stand and work for extended periods.

Responsibilities

• Supervise daily front desk operations including check-in/check-out, reservations and concierge services.
• Train, mentor and coach front desk staff to deliver outstanding service and follow policies.
• Monitor guest satisfaction and address issues promptly to ensure retention.
• Coordinate with other hotel departments to fulfill guest requests and resolve complaints.
• Assist with scheduling, payroll and performance management for front desk staff.
• Maintain accurate records of guest interactions and preferences to personalize service.
• Handle cash and credit card transactions, reconcile cash drawers and prepare deposits.
• Stay updated on hotel amenities and local attractions to offer informed recommendations.
• Collaborate with management to improve satisfaction, efficiency and revenue.

Skills

Leadership

Communication

Customer service

Front desk operations

Problem solving

Education

High school diploma or equivalent

Tools

Hotel management software

POS systems

MS Office

Job description

Job DetailsJob Location: Golden Mesa Casino Hotel - Guymon, OK 73942Salary Range: $17.00 - $21.00 HourlyJob Shift: AnyJob Category: Hospitality - HotelPassionate about hospitality? We're looking for dedicated people to join our vibrant team. Your dream career starts here.

GUEST SERVICES SUPERVISOR

As a Guest Services Supervisor at Traditions Hospitality Group, you'll lead our front desk team in providing exceptional service to our guests, ensuring a seamless and memorable experience from check-in to check-out. With your leadership and attention to detail, you'll uphold our commitment to delivering legendary service and creating lasting impressions for every guest.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

• Supervise the daily operations of the front desk, including overseeing guest check-in/check-out procedures, reservations management, and concierge services.
• Train, mentor, and coach front desk staff to ensure they consistently deliver outstanding service and adhere to established policies and procedures.
• Monitor and evaluate guest satisfaction levels, addressing any concerns or issues promptly and proactively to ensure resolution and guest retention.
• Coordinate with other hotel departments to fulfill guest requests, resolve complaints, and provide personalized assistance to enhance the guest experience.
• Assist with scheduling, payroll, and performance management for front desk staff, ensuring adequate coverage and optimal team performance.
• Maintain accurate records of guest interactions, transactions, and preferences to anticipate needs and personalize service delivery.
• Handle cash and credit card transactions, reconcile cash drawers, and prepare daily reports and deposits in compliance with accounting standards.
• Stay updated on hotel amenities, services, and local attractions to provide guests with relevant information and recommendations.
• Collaborate with the management team to implement strategies for improving guest satisfaction, operational efficiency, and revenue generation.

REQUIRED QUALIFICATIONS:

• Must be at least 21 years of age.
• Must be able to obtain a Gaming badge (if applicable).
• Must be able to obtain an ABLE license (if applicable).
• Minimum of 2 years of experience in the hospitality industry, with a focus on guest services or front desk operations.
• Flexibility to work varying shifts, including nights, weekends, and holidays.
• Maintain a professional appearance at all times by adhering to the establishment's dress code standards, ensuring a polished and professional image is presented to guests.
• Excellent communication and interpersonal skills.
• Strong leadership and problem-solving abilities.
• Ability to multitask, prioritize tasks, and work efficiently in a fast-paced environment.
• Proficiency in computer systems and hotel management software.
• Stand and work for extended periods.

What’s in it for you?

We're not just offering you a job; we're presenting you with an opportunity to grow and thrive within our organization. With our training program, mentorship, and encouragement, you'll have the chance to develop professionally in an environment that's both enriching and enjoyable. Joining our team means being part of an environment that's dynamic, vibrant, and full of possibilities. Every day brings new challenges and experiences, making your career journey with us truly exhilarating.

Employee Benefits:

• Now Offering Daily Pay!
• 401(k) Matching
• Health Insurance
• Dental Insurance
• Vision Insurance
• Basic Life Insurance
• Life Insurance
• Disability Insurance
• Teladoc for Part-Time Employees
• Employee Assistance Program
• Paid Time Off
• Employee Appreciation & Recognition Programs
• Anniversary & Birthday Programs
• Award Co.
• Excellent opportunities to grow with us - over 85% of our managers were hourly team members.

OUR MISSION:

"Traditions believes in exceeding employee and guest expectations by treating them like family and acknowledging them as our most valuable assets. Our success is measured by teamwork, growth, profitability, and delivering legendary service to every guest, every time."

EEO:

Traditions Hospitality Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information, or any other protected class under federal, state, or local law.

.GMH123