Guest Experience Front Desk Manager

Excel-Hotel-Group; San Diego (CA); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Training & development

Vision insurance

401(k)

401(k) matching

Company parties

Dental insurance

Employee discounts

Job summary

Excel Hotel Group in San Diego is seeking a Front Desk Supervisor to oversee the front desk team, ensure smooth check-in/check-out, and uphold service standards.

You will train staff, manage guest inquiries, and coordinate with other departments to maintain guest satisfaction and efficient hotel operations.

The role emphasizes a friendly, professional manner, reliability, and the ability to work 8-hour shifts in a fast-paced hotel environment.

Qualifications

• 1-2 years customer service experience.
• Ability to stand for 8 hours.
• Basic knowledge of computers and software including hotel management system.

Responsibilities

• Welcomes guests in a friendly, prompt and professional manner.
• Schedules, coordinates, directs and delegates work to Front Desk department associates.
• Manages the performance of Front Desk agents, coaching and counseling as appropriate and conducts annual performance reviews.
• Trains new employees on compliance with company, hotel, and brand standards.
• Makes recommendations for disciplinary action of employees as appropriate.
• Maintains good working relationships and communications with all departments.
• Verifies accurate room status information is maintained and properly communicated according to the procedures established.
• Resolves guest complaints quickly, efficiently and courteously.
• Updates, maintains, monitors and prepares group information and requirements, including relaying the appropriate information to relevant departments.

Skills

Customer service

Team leadership

Communication skills

MS Office

Tools

Hotel management system

Email/ spreadsheets

Word processing

Job description

Excel Hotel Group in San Diego is seeking a Front Desk Supervisor to oversee the front desk team, ensure smooth check-in/check-out, and uphold service standards.

You will train staff, manage guest inquiries, and coordinate with other departments to maintain guest satisfaction and efficient hotel operations.

The role emphasizes a friendly, professional manner, reliability, and the ability to work 8-hour shifts in a fast-paced hotel environment.