2nd Shift Front Desk Agent — Guest Experience Pro

The Marcus Corporation; Milwaukee (WI); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Free meals

Room discounts at Marcus Hotels & Reso

Discounts at Marcus Restaurants and L3

Job summary

The Hilton Milwaukee, a division of The Marcus Corporation, is seeking a dedicated 2nd Shift Front Desk Agent to greet guests and ensure a welcoming experience in downtown Milwaukee. You will check guests in and out, assist with requests, and maintain a courteous, efficient operation throughout your shift.

Ideal candidates bring strong customer service skills, the ability to work a varied schedule (3-11pm) including weekends/holidays, and proficiency with a hotel computer system.

Qualifications

• Excellent customer service and communication required.
• Experience in hotel front desk or guest services preferred.
• Must read, listen, and communicate effectively in English.
• Ability to operate a moderately complex computer system.
• Flexible schedule including days/evenings/weekends/holidays.

Responsibilities

• Greet and welcome guests on arrival.
• Check guests in and out of rooms.
• Input and retrieve information in the computer system and assign rooms per guests' needs.
• Address guest requests and resolve issues with professionalism.
• Answer phones promptly and maintain cash handling accuracy.

Skills

Customer service

Communication

English proficiency

Education

High school diploma or equivalent

Job description

The Hilton Milwaukee, a division of The Marcus Corporation, is seeking a dedicated 2nd Shift Front Desk Agent to greet guests and ensure a welcoming experience in downtown Milwaukee. You will check guests in and out, assist with requests, and maintain a courteous, efficient operation throughout your shift.

Ideal candidates bring strong customer service skills, the ability to work a varied schedule (3-11pm) including weekends/holidays, and proficiency with a hotel computer system.