Front Office Supervisor

Hilton Milwaukee City Center; Milwaukee (WI); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Life insurance

Vision insurance

Paid time off

401(k)

Job summary

Hilton Milwaukee City Center in Milwaukee, WI is seeking a Front Desk Supervisor to lead front-of-house operations, supervise Front Desk, Bell Services, and Concierge teams, and ensure guest satisfaction in alignment with brand standards.

Reporting to the Director of Front Office, you will greet guests, handle requests, manage transactions, and support the daily functions of the front office while maintaining a guest-first mindset. Weekend availability is required.

Qualifications

• Experience in hospitality, reservations, or front desk preferred, with a guest-focused attitude.
• Strong customer service background and ability to handle guest requests with professionalism.
• Excellent verbal and written English communication; strong listening and interpersonal skills.
• Proficiency with new systems and cloud-based phone/communication platforms preferred.

Responsibilities

• Supervise front desk staff, reservations, and bell staff as needed.
• Ensure all daily functions from checklist are completed.
• Greet guests and check them in and out.
• Perform manual and computer posting of transactions.
• Handle money, credit cards, and checks.
• Issue mail and messages to guests.
• Take reservations.
• Provide directions and answers to guest questions.
• Enter wake-up calls and other duties as assigned.

Skills

Hospitality

Customer service

Team leadership

Communication

Tech-savvy

Education

High school diploma or GED

Job description

life insurance, vision insurance, paid time off, 401(k)

Are you passionate about hospitality and eager to work for the most recognized name in the industry? Do you aspire to grow your career at a premier hotel in downtown Milwaukee? If so, the Hilton Milwaukee is the perfect place for you! We are seeking a dedicated individual to join our dynamic team and contribute to the exceptional guest experience we're known for. As the Front Desk Supervisor, you will serve as a key leader ensuring smooth, efficient front-of-house operations. Reporting to the Director of Front Office, you will directly supervise the daily functions of the Front Desk, Bell Services, Door Staff, and Concierge, ensuring alignment with brand standards while greeting guests, handling guest requests, and enhancing guest satisfaction.

Connected to the newly expanded Baird Center, the Hilton Milwaukee is Milwaukee's largest hotel. Built in 1927 as the Schroeder Hotel, the Hilton Milwaukee offers 729 well-appointed guest rooms and over 34,000 square feet of meeting and event space. At the Hilton Milwaukee, we pride ourselves on continuous innovation through our approach to world-class service, upscale amenities, and superior style.

What you will be doing:

• Supervise front desk staff, reservations, and bell staff as needed.
• Ensure all daily functions from checklist are completed.
• Greets guests and check them in and out.
• Perform manual and computer posting of transactions.
• Handle money, credit cards, and checks.
• Issue mail and messages to guests.
• Take reservations.
• Provide directions and answers guest questions.
• Enter wake-up calls.
• Perform additional duties or projects as assigned by Front Office Director.

What we are looking for:

• Previous experience in hospitality, reservations, or front desk preferred; strong customer service background with a guest-focused approach.
• Tech-savvy and adaptable, with the ability to quickly learn new systems and software; proficiency in cloud-based phone systems, communication platforms, and related technology are preferred.
• Fluent in English with excellent verbal and written communication skills.
• Strong active listening, problem-solving, and interpersonal skills; clear, pleasant, and professional speaking voice.
• Positive, customer-oriented attitude with a polished demeanor
• Detail-oriented, organized, and committed to delivering outstanding guest service
• High school diploma or GED required; some college or advanced education preferred

Weekend availability (required)

What's in it for you?

• Discounts at Marcus Hotels & Resorts, Restaurants, Golf & Spa operations
• \"Two for one\" movie theater coupons at Marcus Theatres
• Ability to grow your career and transfer from one property to another
• Paid time off
• Medical, dental, and vision insurance (offered after 30 days of employment), company-paid life insurance, employee assistance program offer, and 401k with employer match
• And more!

Job Type: Full-Time, Hourly

Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.

Marcus Hotels & Resorts is an equal opportunity employer.

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