Part-Time Front Desk Agent — Guest Experience Pro

Marcus Hotels & Resorts; Milwaukee (WI); On-site; USD 21,000 - 26,000; Part time

Benefits offered by this job

Free meal per shift

Employee room discounts

Discounts at Marcus properties and on‑

Restaurant, cafe, spa, golf discounts

Job summary

Marcus Hotels & Resorts is seeking a part-time Front Desk Agent at the Hilton Milwaukee in downtown Milwaukee. You will greet guests, check in/out, and handle guest inquiries with prompt, courteous service.

The role requires flexible scheduling (days, evenings, weekends, holidays) and a focus on professional communication. Benefits include employee perks and growth opportunities within Marcus Hotels & Resorts.

Qualifications

• Excellent customer service and communication required.
• Experience in hotel front desk or customer service preferred.
• Ability to work a varied schedule including evenings, weekends, holidays.
• Ability to read, listen, and communicate effectively in English using a computer system.

Responsibilities

• Greet and welcome guests as they arrive at the hotel.
• Check guests in and out of rooms.
• Input and retrieve information from the computer system to communicate guest requests.
• Make appropriate room selections based on guests' needs.
• Handle guest requests, questions, and issues with diplomacy.
• Answer the phone promptly in a professional manner.
• Maintain cash handling accuracy including House Bank responsibility.
• Other duties as assigned.

Skills

Customer service

Communication

Flexibility

English proficiency

Education

High school diploma or equivalent

Job description

Marcus Hotels & Resorts is seeking a part-time Front Desk Agent at the Hilton Milwaukee in downtown Milwaukee. You will greet guests, check in/out, and handle guest inquiries with prompt, courteous service.

The role requires flexible scheduling (days, evenings, weekends, holidays) and a focus on professional communication. Benefits include employee perks and growth opportunities within Marcus Hotels & Resorts.