Front Desk Supervisor - Guest Experience Lead

Westmont Group

Independence Township (OH)

On-site

USD 23,000 - 30,000

Full time

5 days ago

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Benefits offered by this job

Medical, Dental & Vision Insurance

401(k) Retirement Plan

Paid Time Off & Holidays

Employee Referral Program

Discounted room rates

Job summary

Embassy Suites Cleveland Rockside is seeking a Front Desk Supervisor in Independence, OH. This full-time hourly role requires flexible scheduling to cover weekends and holidays, with responsibilities across guest check-in, information delivery, and front desk supervision.

Candidates should have two years of combined front desk and supervisory experience, with Hilton experience preferred. Benefits include comprehensive coverage and opportunities to support a welcoming guest experience at all

Qualifications

Two years combined prior front desk and supervisor experience.
Prior Hilton experience preferred

Responsibilities

Greets guests with a friendly, professional attitude and provides accurate information about hours and attractions.
Input guest information and process registrations in the system; assign rooms and rates; issue keys and receipts.
Answer calls in English, relay messages, and assist guests with inquiries and requests.
Oversee front desk operations, monitor attendance, and support staff to ensure a high level of guest satisfaction.
Coordinate training, ensure compliance with brand standards, and manage PMS processes.