Evening Front Office Supervisor | Guest Services Lead

SpringHill Suites; Solon (OH); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Paid weekly

401(k) match

Vacation & sick time

Paid holidays

Tuition reimbursement

Flexible spending account

Life insurance

Short-term disability

Long-term disability

Employee assistance program

Hotel discounts

Wellness programs

Employee events

Learning & development

Employee referrals

Job summary

Buffalo Lodging Associates is seeking a Front Office Supervisor for SpringHill Suites Cleveland Solon to coordinate the front desk and guest services while supporting the management team. The role covers supervising front office staff, handling check-in/check-out, reservations, and guest requests, with typical evening shifts 3 PM–11 PM and weekend availability.

Candidates should have hotel front desk experience, strong customer service, a high school diploma, and computer skills including a

Qualifications

• Customer service experience in a hotel setting preferred.
• Hotel brand experience is a plus.
• High School diploma or equivalent is preferred.
• Computer knowledge including intranet, PMS, Word and Excel is strongly preferred.

Responsibilities

• Oversee guest services and front office operations, ensuring superior service.
• Supervise front office staff and coordinate scheduling.
• Handle check-in/check-out via the property management system.
• Manage reservations and update guest information in the system.
• Respond to guest requests promptly and professionally.

Skills

Customer service

Front desk supervision

Team leadership

Hotel brand experience

Education

High School diploma or equivalent

Tools

Property Management System

Word

Excel

Intranet

Job description

Buffalo Lodging Associates is seeking a Front Office Supervisor for SpringHill Suites Cleveland Solon to coordinate the front desk and guest services while supporting the management team. The role covers supervising front office staff, handling check-in/check-out, reservations, and guest requests, with typical evening shifts 3 PM–11 PM and weekend availability.

Candidates should have hotel front desk experience, strong customer service, a high school diploma, and computer skills including a