Front Desk Guest Services Agent — Flexible Shifts & Perks

Homewood Suites by Hilton- Beachwood, Ohio; Beachwood (OH); On-site; USD 18,000 - 25,000; Full time

Benefits offered by this job

Paid Weekly

401(k) Retirement Savings Plan

Paid Vacation and Sick Time

Paid Holidays

Tuition Reimbursement

Flexible Spending Account

Life Insurance

Short-Term Disability Insurance

Long-Term Disability Insurance

Employee Assistance Program

Hotel Discounts

Job summary

Homewood Suites by Hilton/Cleveland-Beachwood, located at 25725 Central Parkway, Beachwood, OH 44122, seeks a Guest Services Representative for our Front Desk team. You will welcome guests, check them in/out, and handle reservations using the hotel management system.

The role requires professional appearance and a customer-focused attitude. The ideal candidate has hotel experience, basic computer skills (Word/Excel), and a valid driver’s license.

Qualifications

• Customer Service experience, in a hotel setting preferred.
• Hilton hotel experience highly desirable.
• High School diploma or equivalent is preferred.
• Computer knowledge including intranet, Property management system, WORD, and EXCEL is strongly preferred.
• Must have valid drivers license, and acceptable driving history subject to company approval.

Responsibilities

• Greeting guests, complete the check-in/check-out procedure through the Property management system while obtaining and storing pertinent information.
• Handles cash, credit card information and goods at the property.
• Identifying the needs of each guest and provides relevant information regarding the hotel services and amenities, to create an accommodating environment for all. Respond to all guest requests in a timely manner.
• Taking reservations from incoming callers while providing excellence in service and inputs all information into the hotel management system. Updates and cancels reservations in the system as requested by the guest.
• Must dress in professional attire.
• Typical Schedule: Flexible to work Morning 7am-3pm, Mid or Afternoon 3pm to 11pm - weekend & holiday availability as well.

Skills

Customer service

Hilton experience

Computer literacy

Driving license

Education

High School diploma or equivalent

Tools

Property management system

WORD

EXCEL

Intranet

Job description

Homewood Suites by Hilton/Cleveland-Beachwood, located at 25725 Central Parkway, Beachwood, OH 44122, seeks a Guest Services Representative for our Front Desk team. You will welcome guests, check them in/out, and handle reservations using the hotel management system.

The role requires professional appearance and a customer-focused attitude. The ideal candidate has hotel experience, basic computer skills (Word/Excel), and a valid driver’s license.