Front Desk Supervisor

Westmont Group; Independence Township (OH); On-site; USD 23,000 - 30,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

401(k) Retirement Plan

Paid Time Off & Holidays

Employee Referral Program

Discounted room rates

Job summary

Embassy Suites Cleveland Rockside is seeking a Front Desk Supervisor in Independence, OH. This full-time hourly role requires flexible scheduling to cover weekends and holidays, with responsibilities across guest check-in, information delivery, and front desk supervision.

Candidates should have two years of combined front desk and supervisory experience, with Hilton experience preferred. Benefits include comprehensive coverage and opportunities to support a welcoming guest experience at all

Qualifications

• Two years combined prior front desk and supervisor experience.
• Prior Hilton experience preferred

Responsibilities

• Greets guests with a friendly, professional attitude and provides accurate information about hours and attractions.
• Input guest information and process registrations in the system; assign rooms and rates; issue keys and receipts.
• Answer calls in English, relay messages, and assist guests with inquiries and requests.
• Oversee front desk operations, monitor attendance, and support staff to ensure a high level of guest satisfaction.
• Coordinate training, ensure compliance with brand standards, and manage PMS processes.

Skills

Front desk supervision

Hospitality attitude

Customer service

Shift flexibility

Tools

CRM Toolbox

PMS system

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Front Desk Supervisor

Full time Hourly Independence, OH, US

2 days ago Requisition ID: 8490

TheEmbassy Suites Cleveland Rockside is looking for talented individuals with a hospitality attitude who truly want to make a difference every day! If you are looking to make a difference, we want to talk to you!

ESSENTIAL JOB FUNCTIONS

This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. The Hotel operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting times, and hours worked in a week. Must be flexible and can work, weekends, and holidays.

• Greets guests immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to and understand requests, respond with appropriate actions, and provide accurate information such as outlet hours and local attractions.
• Promptly complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including the number of guests and room rates. Make an appropriate selection of rooms based on guest needs. Code electronic keys. Nonverbally confirm the room number and rate. Provide welcome folders containing room keys, certificates, and coupons as appropriate. Closeout guest accounts at the time of check out. In the event of dissatisfaction, negotiate a compromise, which may include authorizing revenue allowance. Requires standing and continual mobility throughout the front office area.
• Promptly answer the telephone using a positive and clear English language. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages, and facsimiles for customers as requested.
• Manage Third Party Internet billing and arrivals. Prepare group arrivals. Prepare pre-arrival packets as requested/required. Anticipate the flow of arrivals and take necessary steps to ensure smooth check-in/out.
• Train new agents in daily duties including cash handling procedures, use of CRM Toolbox, organization of the hotel. Ensure compliance with all brand standards. Coordinate and track successful completion of training on the PMS system.
• Monitor and track the time and attendance of associates. Reinforce attendance policy with staff; recommend progressive discipline procedures for associates who are not in compliance with the standard.
• Take actions to ensure high Associate Satisfaction scores as measured by the Associate Opinion Survey. Work with other supervisory and management staff to address all areas to ensure a consistent quality work environment.
• Assists other Front Desk Personnel when need.
• Perform any related duties as requested by management.

Prior Experience

Two years combined prior front desk and supervisor experience.

• Prior Hilton experience preferred

At the Westin Mt Laurel, we value our team members and are proud to offer a competitive and comprehensive benefits package. Here's what you can look forward to as part of our team:

Full-Time Associates are eligible to enroll in the following benefits for themselves and their families beginning the first of the month after 60 days of service:

• Medical, Dental, and Vision Insurance
• Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA)
• Long-Term Disability Insurance

Company-Paid Life Insurance

All Full-Time Associates receive company-paid life insurance coverage.

401(k) Retirement Plan

Team members are eligible to participate in our 401(k) plan after 1 year of service, having worked at least 1,000 hours and are 21 years of age or older. Plus, take advantage of our 401(k) Match to boost your retirement savings!

Paid Time Off & Holidays

After 90 days of service, Full-Time Associates earn up to 40 hours of sick time annually.

Full-Time associates can enjoy holiday pay for six recognized holidays, plus a paid day off for your birthday!

After 1 year of service, Full-Time Associates are eligible to take vacation time earned in their first year up to 40 hours. Vacation accrual increases with additional years of service.

Employee Referral Program

Help grow our team and earn rewards when you refer friends or family.

Enjoy discounted room rates at Hilton properties worldwide!