Guest Experience Lead - Front Desk Supervisor

Magnolia Hotels; Houston (TX); On-site; USD 42,000 - 60,000; Full time

Job summary

Magnolia Houston Hotel is seeking a Front Desk Supervisor to lead the guest services team and ensure a memorable arrival and departure experience for guests. You will coordinate daily operations, supervise front desk staff, and uphold hotel standards with a focus on upselling and guest satisfaction.

The role requires prior supervisory experience in hospitality, strong communication, and a working knowledge of hotel systems.

Qualifications

• GED or high school diploma; or equivalent combination of education and experience.
• Minimum of one year supervisory experience in a high-volume setting.
• Hospitality experience in a Four Diamond quality organization preferred.
• Proficiency with Windows, Microsoft Office, and property management systems.

Responsibilities

• Lead daily pre-shift meetings to coordinate guest services with all team members.
• Be an expert on hotel features, hours, room types, rates, promotions, and group activities.
• Champion and track front desk initiatives and ensure checklists are completed after each shift.
• Maintain departmental and hotel policies, including safety, billing, and key control procedures.
• Remain calm and organized when handling stressful situations and guest inquiries.
• Assist management in recruiting, training, and developing front desk staff.

Skills

Supervisory experience

Hospitality experience

English proficiency

Effective communication

Arithmetic ability

Flexible shifts

Education

GED or high school diploma

Tools

Windows

Microsoft Office

Property management systems

Job description

Magnolia Houston Hotel is seeking a Front Desk Supervisor to lead the guest services team and ensure a memorable arrival and departure experience for guests. You will coordinate daily operations, supervise front desk staff, and uphold hotel standards with a focus on upselling and guest satisfaction.

The role requires prior supervisory experience in hospitality, strong communication, and a working knowledge of hotel systems.