Front Office Supervisor – Guest Services Lead

Highgate; City of Rochester (NY); On-site; USD 22,000 - 33,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Paid holidays

Paid vacation

Paid sick leave

Employee assistance program

Tuition reimbursement

Job summary

Highgate Hotels is seeking a Front Office Supervisor at our Homewood Suites Rochester location. The role focuses on delivering attentive service during check-in, stay, and checkout while maximizing occupancy and revenue.

You will oversee front desk operations, PBX, and guest communications, ensuring brand standards are met. The position requires flexibility for long hours, strong customer service, and the ability to supervise team members.

Qualifications

• Guest service oriented with a warm demeanor.
• Ability to prioritize and multitask across front desk functions.
• Strong communication with guests and staff at all levels.

Responsibilities

• Greet and welcome guests at the Front Desk.
• Operate PBX and uphold hotel standards.
• Answer guest inquiries about services, hours, and local attractions.
• Manage logging and delivery of packages and messages.
• Balance and close shift paperwork according to standards.
• Promote promotions, promotions, and guest programs.
• Maintain cleanliness and organize workstation.

Skills

Customer service

Multitasking

Communication

Team supervision

Education

High School diploma or equivalent

College coursework (helpful)

Tools

Computer experience

Job description

Highgate Hotels is seeking a Front Office Supervisor at our Homewood Suites Rochester location. The role focuses on delivering attentive service during check-in, stay, and checkout while maximizing occupancy and revenue.

You will oversee front desk operations, PBX, and guest communications, ensuring brand standards are met. The position requires flexibility for long hours, strong customer service, and the ability to supervise team members.