Guest Services Front Desk Agent

DoubleTree by Hilton Rochester; City of Rochester (NY); On-site; USD 22,000 - 25,000; Full time

Job summary

Hireology is seeking a front desk professional in Rochester, NY to handle guest reservations, provide hotel information, and support relocation bookings. The role emphasizes accurate data entry, payment handling, and adherence to security standards.

The ideal candidate has strong communication skills, basic computer knowledge, and the ability to manage multiple tasks while maintaining high hygiene and appearance standards. This onsite position includes routine duties across front desk operations.

Qualifications

• 1 year of customer service preferred.
• High school diploma or equivalent.
• Must have a basic working knowledge of a computer including word and be able to handle multiple tasks at one time.
• Must have excellent communication and interpersonal skills with the ability to interact with many types of personalities
• Must display very good organization and time management skills
• Must be able to walk and climb/descend stairs approximately 20% of the time
• Must be able to frequently kneel, reach, crawl, and twist torso as needed to accomplish required tasks
• Must be able to regularly lift and carry up to 20 pounds without assistance
• To always maintain a high standard of personal hygiene and appearance

Responsibilities

• Receive accommodation reservations from visitors and take the details of all arriving guests including payment information.
• Provide information to guests about the procedures, policies and facilities of the hotel.
• Making accommodation reservations for guests who may be relocating
• Maintain all guest reservations in accordance with credit card security requirements.
• Maintain all training requirements as set forth by General Manager.
• Perform routine cleaning throughout work area to include dusting, mopping, vacuuming and organizational needs, etc.
• Maintain proper equipment and supply inventory for the front desk; follow hotel operations procedures and communicate with the General Manager to ensure that orders are placed for any needed equipment, repairs and supplies.
• Document any necessary minor repairs and/or replacements of room furniture, fixtures, and equipment to include television sets, light fixtures, and follow through with proper department
• Respond to guest’s requests for immediate repairs.
• Assist other employees in various assignments, such as collecting/delivering dirty linen to laundry, and assisting laundry or housekeeping, as needed.
• Report lost-and-found items in accordance with hotel procedures.

Skills

Customer service

Communication

Interpersonal skills

Organization

Time management

Basic computer

Education

High school diploma or equivalent

Job description

Hireology is seeking a front desk professional in Rochester, NY to handle guest reservations, provide hotel information, and support relocation bookings. The role emphasizes accurate data entry, payment handling, and adherence to security standards.

The ideal candidate has strong communication skills, basic computer knowledge, and the ability to manage multiple tasks while maintaining high hygiene and appearance standards. This onsite position includes routine duties across front desk operations.