Front Desk Pro: Guest Service & Reservations Expert

Del Monte Hotel Management LLC in; City of Albany (NY); On-site; USD 34,000 - 35,000; Full time

Benefits offered by this job

Hotel room discounts

Discounts on food and beverages

Comprehensive benefits for full-time

Professional development

Job summary

DelMonte Hotel Group is seeking a Front Desk Clerk to deliver outstanding guest service, register and assist guests, and provide information on hotel services. You will work in a fast-paced hospitality environment, ensuring smooth check-ins, check-outs and guest inquiries with a professional demeanor.

The role emphasizes strong communication, organizational skills, and the ability to multi-task. Competitive hourly compensation, full-time benefits, and room discounts are offered, with

Qualifications

• High school diploma or GED or equivalent.
• Solid organizational, time-management and prioritization skills.
• Availability to work a flexible schedule.
• Maintain a valid Driver's License from the state which you reside with no major violations.

Responsibilities

• Greet, register, and assign rooms to guests.
• Answer telephone.
• Post charges (room, food, telephone), compute bill, collect payment, and make change for guests.
• Make and confirm reservations.
• Monitor room availability.
• Block rooms.
• Program wake-up calls.
• Handle guest mail and messages.
• Perform check-out services.
• Open and close shifts making cash drops as necessary.
• Maintain market stock and coffee area as needed.
• Provide information on hotel hours and services.
• Provide directions and local area information.
• Assist in maintaining lobby and entrance areas.
• Inspect lobby fixtures and report deficiencies.
• Schedule shuttle runs for guests (where applicable).
• Provide safe transportation to guests using hotel shuttle (where applicable).
• Perform laundry duties (Fairfield Inn only).
• Maintain continental breakfast (Fairfield Inn only).

Skills

Customer service

Communication

Multitasking

Time management

Organizational skills

Flexible schedule

Driver's license

Computer skills

Education

High school diploma or GED

Job description

DelMonte Hotel Group is seeking a Front Desk Clerk to deliver outstanding guest service, register and assist guests, and provide information on hotel services. You will work in a fast-paced hospitality environment, ensuring smooth check-ins, check-outs and guest inquiries with a professional demeanor.

The role emphasizes strong communication, organizational skills, and the ability to multi-task. Competitive hourly compensation, full-time benefits, and room discounts are offered, with