Front Desk Supervisor

Vacatia; Virginia Beach (VA); On-site; USD 19,000 - 28,000; Full time

Job summary

Vacatia in Virginia Beach is seeking a Front Desk Supervisor to guide our front desk team and ensure guests receive a warm welcome and a seamless experience.

The role blends leadership with guest service, including training, coaching, and day-to-day operations while supporting a welcoming, efficient check-in and check-out process. The position requires 1–3 years in hospitality with leadership experience, strong communication, and flexibility to work evenings and weekends.

Qualifications

• 1–3 years of front desk experience with leadership experience in hospitality.
• Strong customer service mindset and excellent communication skills.
• Experience with cash handling and financial transactions.

Responsibilities

• Lead front desk team to provide outstanding guest service.
• Oversee check-ins, check-outs, payments, and reservations.
• Train, mentor, and motivate front desk clerks.

Skills

Front desk experience

Leadership

Communication skills

Customer service

Cash handling

Hospitality

Education

High School Diploma/GED

Job description

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Now Hiring: Front Desk Supervisor | Join Our Ocean Key Resort Team!

We’re looking for a Front Desk Supervisor to guide our front desk team and ensure every Owner and guest receives a warm welcome and a seamless experience.

As a Front Desk Supervisor, you’ll balance leadership and guest service, helping to create memorable stays while supporting your team with training, coaching, and day-to-day operations. If you’re passionate about hospitality and ready to take the next step in your career, we’d love to meet you!

Pay: $17/hr

What You’ll Do

• Lead by example in providing outstanding guest service.
• Support front desk operations including check-ins, check-outs, payments, and reservations.
• Resolve guest concerns quickly and professionally.
• Train, mentor, and motivate front desk clerks.
• Ensure accuracy in financial transactions and cash handling.
• Coordinate with Housekeeping and Maintenance for special requests, early arrivals, and late checkouts.
• Maintain a clean, safe, and welcoming front desk environment.
• Uphold company policies, safety standards, and guest confidentiality.

What We’re Looking For

• 1–3 years of front desk experience and leadership experience, within hospitality.
• High School Diploma or GED required.
• A strong customer service mindset with excellent communication skills.
• Proven ability to lead a team, resolve issues, and keep morale high.
• Computer proficiency and prior cash-handling experience.
• Dependability, professionalism, and flexibility to work evenings, weekends, and holidays.

Why Join Us?

At Vacatia, we believe in creating exceptional guest experiences and a supportive, team-driven workplace. As a Front Desk Supervisor, you’ll have the opportunity to grow your leadership skills while making a real impact on both our guests and your team.