Front Desk Supervisor | Dayton Fairfield Inn Water Street

Shaner Hotels; Dayton (OH); On-site; USD 38,000 - 48,000; Full time

Job summary

Shaner Hotels’ Fairfield by Marriott Dayton Downtown is seeking a motivated Front Desk Supervisor to lead the front desk team, ensure seamless check-ins/check-outs, and uphold Marriott brand standards in a fast-paced environment.

You'll supervise daily operations, coach staff, handle guest requests, and maintain a welcoming, professional lobby area while delivering outstanding service and maintaining high performance and teamwork.

Qualifications

• The ideal candidate will have hotel or hospitality experience with supervisory or leadership experience.
• Dependable, professional, approachable and a willingness to take initiative.
• Strong communication and interpersonal skills, with excellent customer service.
• Ability to stay calm and professional under pressure and manage multiple tasks.
• Strong organizational and problem‑solving abilities with attention to detail.

Responsibilities

• Supervise and support Front Desk Agents during daily operations.
• Provide friendly, professional, and efficient service to all guests.
• Assist with check-ins, check-outs, reservations, payments, and guest requests.
• Address and resolve guest concerns in a timely and professional manner.
• Train, coach, and support Front Desk team members.
• Review daily arrivals, departures, VIPs, groups, and special requests.
• Communicate with other departments and management.
• Maintain records and follow cash-handling procedures.
• Ensure brand standards are upheld and the Front Desk area is organized.
• Lead by example and promote a positive team environment.

Skills

Communication

Customer service

Calm under pressure

Organization

Attention to detail

Multitasking

Decision making

Professional demeanor

Independence & team

Growth mindset

Job description

Shaner Hotels has an exciting opportunity to join our team at the Fairfield Inn & Suites Dayton located in the vibrant Water Street District of Dayton, Ohio. Our 98-room hotel offers a modern and welcoming environment for both business and leisure travelers, with convenient access to downtown attractions, dining, entertainment, and local businesses.

The Fairfield Inn Dayton provides guests with a variety of thoughtful amenities, including a welcoming lobby bar, 24/7 market, fitness center, business center, flexible workspaces, complimentary high-speed Wi‑Fi, and a daily complimentary breakfast.

With a focus on exceptional service and creating memorable guest experiences, our team delivers the quality and hospitality guests expect from the Fairfield by Marriott brand.

If you're passionate about hospitality and looking for an opportunity to grow your career, Fairfield Inn & Suites Dayton is the perfect place to join the Shaner Hotels family. Be part of a team committed to excellence, teamwork, and providing outstanding service to every guest.

Shaner Hotel Group

Shaner Hotels is one of the hospitality industry's leading award‑winning hotel owner‑operators and management companies. Our growing portfolio includes more than 70 full‑service, select‑service, extended‑stay, and resort properties, representing over 8,000 guest rooms across 14 states and three countries.

We proudly partner with many of the world's most recognized hospitality brands, as well as distinctive independent hotels, delivering exceptional guest experiences and operational excellence across every property.

Beyond hotel management, Shaner Hotels provides a comprehensive range of hospitality services for investors, hotel owners, and brand partners, including hotel development, design and construction, revenue management, e-commerce, sales and marketing, human resources, accounting, and operational support.

Whether you're joining one of our hotels or our corporate team, you'll become part of an organization committed to innovation, professional growth, and delivering outstanding hospitality. At Shaner Hotels, we invest in our people and provide opportunities to build rewarding careers across every area of the hospitality industry.

Fairfield by Marriott Dayton Downtown is seeking a motivated, dependable, and guest-focused Front Desk Supervisor to join our team. We are looking for a positive and flexible hospitality professional who enjoys working with people, leading a team, and creating an exceptional guest experience.

This is a hands‑on leadership position for someone who is comfortable in a fast‑paced hotel environment and understands that every day can look a little different. The ideal candidate is someone who can confidently lead the Front Desk team while also being willing to step in and assist wherever needed.

KEY RESPONSIBILITIES

• Supervise and support Front Desk Agents during daily operations
• Provide friendly, professional, and efficient service to all guests
• Assist with check‑ins, check‑outs, reservations, payments, and guest requests
• Address and resolve guest concerns in a timely and professional manner
• Train, coach, and support Front Desk team members
• Review daily arrivals, departures, VIPs, groups, and special requests
• Communicate effectively with all departments and management
• Maintain accurate records and follow hotel cash‑handling procedures
• Ensure hotel and Marriott brand standards are consistently followed
• Assist with maintaining an organized, welcoming, and professional Front Desk area
• Help monitor daily operations and address issues as they arise
• Assist with coverage and operational needs when necessary
• Support other departments and hotel operations when needed
• Lead by example and promote a positive team environment

WHAT WE'RE LOOKING FOR

The ideal candidate will have previous hotel or hospitality experience, with supervisory or leadership experience preferred. We are looking for someone who is dependable, professional, approachable, and comfortable taking initiative.

Successful candidates will demonstrate:

• Strong communication and interpersonal skills
• Excellent customer service skills
• The ability to remain calm and professional under pressure
• Strong organizational and problem‑solving abilities
• Attention to detail
• The ability to prioritize and multitask
• Confidence making decisions and addressing guest concerns
• A positive attitude and professional demeanor
• The ability to work independently while contributing to a team
• A willingness to learn and grow within the hospitality industry

FLEXIBILITY IS ESSENTIAL

Hotel operations can change quickly. A successful Front Desk Supervisor understands that flexibility is an important part of hospitality.

We are looking for someone who is willing to step in when the team needs additional support, assist with unexpected situations, help cover operational needs, and work collaboratively with other departments.

You may not always have the answer immediately, but you should be willing to ask questions, find a solution, and help the team move forward.

We value supervisors who lead by example and understand that leadership is about more than simply delegating tasks. It is about supporting your team, setting expectations, holding people accountable, and being willing to jump in when necessary.

WHY JOIN OUR TEAM?

This is an excellent opportunity for someone who wants to continue developing their hospitality and leadership skills while working in a professional hotel environment.

We are looking for someone who takes pride in their work, enjoys interacting with guests, and wants to contribute to a strong team culture.

If you are dependent, flexible, service‑oriented, and ready to take the next step in your hospitality career, we would love to hear from you.

POSITION DETAILS

• Position: Front Desk Supervisor
• Property: Fairfield by Marriott Dayton Downtown
• Employment Type: Full‑Time
• Schedule: Flexible schedule, including weekends and holidays as needed
• Experience: Previous hotel or hospitality experience preferred; supervisory experience preferred