Front Desk Supervisor

Coury Hospitality; Palo Alto, Northern (CA, KY); Hybrid; USD 55,000 - 78,000; Full time

Job summary

Coury Hospitality seeks a Front Desk Supervisor to lead guest service across AC Hotel Palo Alto and Hotel Citrine, balancing brand standards with warmth and energy.

You’ll oversee daily front desk operations, train agents, handle check-ins/outs, and resolve guest concerns with thoughtful service recovery, while maintaining cash handling and confidentiality across the properties.

Qualifications

• Experience at front desk or guest services in a hotel setting.
• Ability to lead and train Front Desk Agents for consistent service.
• Strong knowledge of guest checkout, billing, and reservations.

Responsibilities

• Lead front desk operations across two hotel brands and set service standards.
• Supervise, coach, and develop Front Desk Agents to deliver brand-aligned service.
• Oversee check-in/check-out, room assignments, and billing accuracy.
• Serve as escalation point for guest concerns and implement service recovery.
• Maintain knowledge of hotel offerings and local attractions; coordinate with teams.
• Ensure cash handling, key control, and proper accounting procedures.

Skills

Leadership

Customer service

Conflict resolution

Communication

Detail-oriented

Multitasking

Tech-savvy

Team coaching

Guest privacy

Tools

Opera

Lightspeed

Job description

About Us

At Coury Hospitality, we bring a commitment to collaborative excellence, a unified vision, and shared principles of partnership to every aspect of hotel management. Our approach is seamless and tailored, ensuring each property under our stewardship delivers a distinctive and exceptional guest experience.

Join our team of Experience Curators!

AC Hotel Palo Alto and Hotel Citrine represent two inspiring expressions of modern hospitality. AC Hotels by Marriott offers refined simplicity rooted in European design—where intention, clarity, and effortless service define the guest journey. Hotel Citrine, a Tribute Portfolio Hotel, delivers vibrant, mindful experiences driven by sustainability, personality, and a “live brightly” ethos.

Coury Hospitality has an exciting opportunity for a Front Desk Supervisor who can lead thoughtfully across both styles—balancing intuitive, understated service with warmth, creativity, and energy

What You’ll Do

As a Front Desk Supervisor, you’ll play a hands-on leadership role in shaping guest experiences while supporting front desk operations across our unique hospitality environments, including:

• Leading by example to deliver seamless, personalized, and brand-aligned guest service
• Supervising, training, and coaching Front Desk Agents to ensure consistent service standards
• Overseeing daily front desk operations, including check-in, check-out, room assignments, and billing accuracy
• Serving as an escalation point for guest concerns and implementing effective, thoughtful service recovery
• Maintaining strong knowledge of hotel offerings, amenities, promotions, and local attractions
• Collaborating closely with the Front Office Manager and cross-functional hotel teams
• Ensuring proper cash handling, key control, and adherence to accounting procedures
• Communicating guest preferences and special requests to relevant departments
• Supporting safety, security, and emergency procedures to ensure a calm and secure guest environment
• Maintaining confidentiality of all guest and hotel information
• Upholding AC and Hotel Citrine brand standards, professional appearance, and Coury Hospitality values

Who You Are

You’re a natural leader who thrives in a guest-facing environment and enjoys developing others. You’re a great fit if you:

• Lead with empathy, professionalism, and a service-first mindset
• Excel in fast-paced environments and remain calm under pressure
• Enjoy coaching and supervising team members
• Communicate clearly and confidently with guests and colleagues
• Are detail-oriented, organized, and tech-comfortable
• Take pride in creating seamless, memorable guest experiences
• Bring curiosity about sustainability, hospitality trends, and local culture

What You Bring

• Previous Front Desk or hotel guest services experience
• Prior supervisory or leadership experience preferred
• Strong customer service and conflict-resolution skills
• Knowledge of hotel systems (Opera or Lightspeed a plus)
• Basic accounting and cash-handling experience
• Ability to multitask and make sound decisions quickly
• Flexibility to work mornings, evenings, weekends, and holidays as needed

Why Join AC Palo Alto & Hotel Citrine?

• Experience two distinctive hospitality brands under one values-driven company
• Work in design-forward, thoughtfully curated hotel environments
• Create guest experiences that balance clarity, warmth, and sustainability
• Collaborate with teams that value intention, innovation, and excellence
• Grow your leadership career with Coury Hospitality

Let’s Redefine Hospitality Together

If you're passionate about service, sustainability, and bright guest experiences, this is your moment. Join Hotel Citrine and help guests feel good about where they stay—and how they’re treated.

Here's the Core of Coury Hospitality:

We have a place for you on our team if your passion is to createUNMATCHED COMMITMENTS.