Front Desk Leader — Guest Services Supervisor

Crestline Hotels & Resorts; Palo Alto (CA); On-site; USD 36,000 - 40,000; Full time

Job summary

Crestline Hotels & Resorts operates the el Prado Hotel in Downtown Palo Alto, where a Front Desk Supervisor oversees front desk operations, guest check-in/check-out, reservations, and guest accounts. This role supports staff, balances shifts, and ensures high service standards at the property.

The position requires supervisory experience, strong computer skills, and a customer-focused approach to maintain productivity and guest satisfaction at the Downtown Palo Alto hotel.

Qualifications

• High school diploma or GED required.
• 2–3 years of supervisory experience preferred, with at least 1 year at the front desk.
• Basic computer skills required.

Responsibilities

• Greet, register, and assign rooms to guests.
• Verify customers' credit and payment method.
• Coordinate with housekeeping/maintenance for guest issues.
• Make and confirm reservations and issue room keys.
• Balance end-of-shift reports and maintain guest records.
• Handle guest inquiries, directions, and service requests.
• Assist guests with check-in/check-out and special requests.

Skills

Customer service

Team supervision

Cash handling

Problem solving

Education

High School Diploma or GED

Tools

POS systems

Computers

Job description

Crestline Hotels & Resorts operates the el Prado Hotel in Downtown Palo Alto, where a Front Desk Supervisor oversees front desk operations, guest check-in/check-out, reservations, and guest accounts. This role supports staff, balances shifts, and ensures high service standards at the property.

The position requires supervisory experience, strong computer skills, and a customer-focused approach to maintain productivity and guest satisfaction at the Downtown Palo Alto hotel.