Front Desk Supervisor

Crestline Hotels & Resorts; Palo Alto (CA); On-site; USD 36,000 - 40,000; Full time

Job summary

Crestline Hotels & Resorts operates the el Prado Hotel in Downtown Palo Alto, where a Front Desk Supervisor oversees front desk operations, guest check-in/check-out, reservations, and guest accounts. This role supports staff, balances shifts, and ensures high service standards at the property.

The position requires supervisory experience, strong computer skills, and a customer-focused approach to maintain productivity and guest satisfaction at the Downtown Palo Alto hotel.

Qualifications

• High school diploma or GED required.
• 2–3 years of supervisory experience preferred, with at least 1 year at the front desk.
• Basic computer skills required.

Responsibilities

• Greet, register, and assign rooms to guests.
• Verify customers' credit and payment method.
• Coordinate with housekeeping/maintenance for guest issues.
• Make and confirm reservations and issue room keys.
• Balance end-of-shift reports and maintain guest records.
• Handle guest inquiries, directions, and service requests.
• Assist guests with check-in/check-out and special requests.

Skills

Customer service

Team supervision

Cash handling

Problem solving

Education

High School Diploma or GED

Tools

POS systems

Computers

Job description

Overview

The Front Desk Supervisor supervises the operation of the front desk to maintain the highest productivity, employee morale, and guest service as possible. They will accommodate hotel patrons by registering and assigning rooms to guests, issuing room keys or cards, transmitting, and receiving messages, keeping records of occupied rooms and guests' accounts, making, and confirming reservations, and presenting statements to and collecting payments from departing guests.

el Prado Hotel, Downtown Palo Alto

520 Cowper St.

Job title: Front Desk Supervisor

Status: Full-Time/Hourly

Pay Range: $26.00-$29.00/hour

Overview

The Front Desk Supervisor supervises the operation of the front desk to maintain the highest productivity, employee morale, and guest service as possible. They will accommodate hotel patrons by registering and assigning rooms to guests, issuing room keys or cards, transmitting, and receiving messages, keeping records of occupied rooms and guests' accounts, making, and confirming reservations, and presenting statements to and collecting payments from departing guests.

Key Duties & Responsibilities

• Greet, register, and assign rooms to guests of hotels.
• Verify customers' credit and establish how the customer will pay for the accommodation.
• Contact housekeeping or maintenance staff when guests report problems.
• Make and confirm reservations.
• Issue room keys and escort instructions to bellhops.
• Keep records of room availability and guests' accounts, manually or using computers.
• Post charges, such those for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers.
• Compute bills, collect payments, and make change for guests.
• Record guest comments or complaints, referring customers to managers as necessary.
• Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment.
• Clean and maintain lobby and common areas, such as restocking supplies and watering plants.
• Plan, schedule or supervise the work of other employees.
• Advise housekeeping staff when rooms have been vacated and are ready for cleaning.
• Responsible for assisting guests with check-in and check-out, plus all special requests for services or information, in accordance with SOP's.
• Assists in training of new associates and maintains constant training of agents as cashiers.
• Ensures all members of the staff are completely familiar with all hotel emergency procedures.
• Works with desk agents to balance at end of shift and ensures completion of shift checklist.
• Smiles and greets all guests immediately in a gracious and professional manner; handles all guest questions and problems within empowerment guidelines.

Education And Experience

• High School Graduate or General Education Degree (GED).
• Two (2) to three (3) years of supervisory experience preferred, with at least one year experience at the front desk.
• Basic computer skills required.

Crestline Hotels & Resorts is an Equal Opportunity Employer/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, sexual orientation, gender, identity, or disability status.