Front Desk Supervisor: Elevate Guest Experience & Operations

StepStone-Hospitality-Inc; Fort Mill (SC); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical, Vision & Dental

Life Insurance

Disability Insurance

Hotel Discounts

Pet Insurance

Voluntary Life/AD&D

401K Match

Paid Time-Off

Leadership Training

Competitive Salaries

Employee Assistance Program

Job summary

StepStone Hospitality is seeking a Front Desk Supervisor to support the TownePlace Suites by Marriott in Fort Mill, SC. You will report to the General Manager and lead guest services with a focus on service standards, efficiency, and teamwork.

This role requires strong communication in English, operational oversight of guest services, and the ability to develop plans to maximize occupancy and guest satisfaction. StepStone offers comprehensive benefits and opportunities for leadership development.

Qualifications

• Must have comprehensive knowledge of the English language to effectively communicate with guests, associates, and vendors.
• Ability to assist with the design and preparation of statistical reports and presentations as needed.
• Ability to accurately report information.
• Ability to assist with various office tasks as needed.
• Ability to scrupulously follow all StepStone and hotel policies and procedures.
• Attend required meetings.

Responsibilities

• Maintain standards of quality guest service.
• Achieve budgeted revenues and expenses and maximize profitability related to the guest services department.
• Develop short- and long-term financial and operational plans for the guest service department that relate to the overall objectives of the hotel.
• Maintains proper supervision over all aspects of operations up to but not limited to Engineering, Housekeeping and F&B.
• Oversees all problem resolution matters in the absence of GM.
• Increase level of guest satisfaction by delivery of an exceptional product through employee development.
• Manage the reservation function to maintain the highest possible room occupancy and average daily rate through suggestive selling by associates.
• Other duties as assigned.

Job description

StepStone Hospitality is seeking a Front Desk Supervisor to support the TownePlace Suites by Marriott in Fort Mill, SC. You will report to the General Manager and lead guest services with a focus on service standards, efficiency, and teamwork.

This role requires strong communication in English, operational oversight of guest services, and the ability to develop plans to maximize occupancy and guest satisfaction. StepStone offers comprehensive benefits and opportunities for leadership development.