Night Front Desk Manager — Guest Experience Leader

Socket.dev; Houston (TX); On-site; USD 48,000 - 50,000; Full time

Benefits offered by this job

Room discount

Training programs

Medical/dental/vision insurance

401k

Job summary

InterContinental Hotels & Resorts is seeking an experienced manager to oversee hotel operations on day or night shifts, ensuring guest service excellence and asset security. You will lead shift staff, coordinate front desk and night audit tasks, and respond promptly to guest concerns and safety issues.

The role requires some college and 3 years of guest service/hotel experience, with fluent English and supervisory capabilities. Houston-based, with a competitive benefits package.

Qualifications

• Requires some college and three years of guest service/hotel experience.
• Must speak fluent English.
• Supervisory training/experience preferred.

Responsibilities

• Oversee hotel operations for day or night shift to ensure guest service standards and asset security.
• Monitor shift staff performance and enforce company policies; escalate issues as needed.
• Oversee front desk and night audit functions, ensuring prompt, professional guest attention and timely reports.
• Coordinate safety procedures, incidents, and evacuation plans; report injuries to Loss Prevention.

Skills

Guest service

English fluency

Communication

Education

Some college

Job description

InterContinental Hotels & Resorts is seeking an experienced manager to oversee hotel operations on day or night shifts, ensuring guest service excellence and asset security. You will lead shift staff, coordinate front desk and night audit tasks, and respond promptly to guest concerns and safety issues.

The role requires some college and 3 years of guest service/hotel experience, with fluent English and supervisory capabilities. Houston-based, with a competitive benefits package.