Night Front Desk Manager — Guest Experience Lead

InterContinental Hotels Group; Houston (TX); On-site; USD 48,000 - 50,000; Full time

Benefits offered by this job

Room discount

Medical/dental/vision insurance

401k

Job summary

InterContinental Hotels Group in Houston, TX, seeks a hotel operations supervisor to oversee day or night shifts, ensuring guest service standards are met and hotel assets are secure. You will monitor staff, coordinate with other shifts, and handle front desk operations to maintain a seamless guest experience.

The role requires some college and 3 years in guest service/hotel operations, fluent English, and supervisory exposure. Benefits include room discounts and comprehensive insurance plans.

Qualifications

• Some college and three years guest service/hotel experience.
• Must speak fluent English.
• Supervisory training/experience preferred.

Responsibilities

• Oversee hotel operations for day or night shift to ensure guest service standards are met.
• Manage front desk and night audit functions as needed; ensure VIP or special requests are executed.
• Monitor staff performance and enforce company rules and policies; coordinate with other shifts.

Skills

Guest service

Fluent English

Communication

Education

Some college

Supervisory training/experience

Job description

InterContinental Hotels Group in Houston, TX, seeks a hotel operations supervisor to oversee day or night shifts, ensuring guest service standards are met and hotel assets are secure. You will monitor staff, coordinate with other shifts, and handle front desk operations to maintain a seamless guest experience.

The role requires some college and 3 years in guest service/hotel operations, fluent English, and supervisory exposure. Benefits include room discounts and comprehensive insurance plans.