Front Desk Supervisor - Elevate Guest Experience

Hilton Milwaukee; Milwaukee (WI); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Discounts at Marcus Hotels & Resorts

Two for one movie theater coupons

Career growth opportunities

Paid time off

Medical, dental and vision insurance

401k with employer match

Life insurance

Employee assistance program

Job summary

Hilton Milwaukee is seeking a Front Desk Supervisor to lead daily front-of-house operations, guiding front desk, bell services, and concierge to deliver world-class service. You will ensure smooth check-in/check-out, handle guest requests, and maintain brand standards in a landmark downtown Milwaukee property.

The ideal candidate brings hospitality experience, strong English communication, and a calm, problem-solving demeanor.

Qualifications

• Hospitality/front desk experience preferred with a customer-focused approach.
• Tech-savvy with ability to learn new systems quickly.
• Fluent in English with strong verbal and written communication skills.

Responsibilities

• Supervise front desk, reservations, and bell staff as needed.
• Ensure daily operations follow front office checklists.
• Greet guests, handle check-ins/outs, answer phones, post transactions.

Skills

Customer service

Active listening

Communication

Problem solving

Organization

Tech-savvy

Education

High School Diploma or GED

Some college coursework

Tools

Cloud-based phone systems

Communication platforms

Job description

Hilton Milwaukee is seeking a Front Desk Supervisor to lead daily front-of-house operations, guiding front desk, bell services, and concierge to deliver world-class service. You will ensure smooth check-in/check-out, handle guest requests, and maintain brand standards in a landmark downtown Milwaukee property.

The ideal candidate brings hospitality experience, strong English communication, and a calm, problem-solving demeanor.