Front Desk Supervisor - Luxury Hospitality Lead

Sage Restaurant Group; Denver (CO); On-site; USD 31,684 - 33,062; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with match

Health savings accounts

Life and AD&D insurance

Disability insurance

Tuition reimbursement

Hotel discounts

Employee referral bonus

Job summary

Hotel Teatro in Denver seeks an experienced Front Desk Supervisor to oversee the front office team and ensure exceptional guest service. You will respond to reservations, inquiries, and guest concerns with professionalism and accuracy.

Responsibilities include training staff, processing check-ins/outs, handling payments, and promoting hospitality standards. Join a team blending historic elegance with modern service excellence.

Qualifications

• High school education or equivalent experience.
• 1+ year of full-time experience in a related hotel front desk role.
• Knowledge of front desk procedures, cash handling, and guest services.

Responsibilities

• Supervise front desk operations to ensure optimal service.
• Train and coach front desk staff to maintain quality.
• Resolve guest issues and inquiries promptly and courteously.
• Complete check-in procedures and manage room readiness.
• Post guest charges accurately and maintain records.
• Upsell room nights to maximize occupancy and revenue.
• Maintain positive guest relations with timely responses.
• Operate PBX and handle wake-up calls for guests.
• Manage cash transactions and adhere to policy.
• Maintain a friendly, professional demeanor at all times.

Skills

Front office procedures

Cash handling

Customer service

Communication skills

Secondary language a plus

Computer/phone literacy

Education

High school education

Tools

Cash register systems

PBX equipment

Job description

Hotel Teatro in Denver seeks an experienced Front Desk Supervisor to oversee the front office team and ensure exceptional guest service. You will respond to reservations, inquiries, and guest concerns with professionalism and accuracy.

Responsibilities include training staff, processing check-ins/outs, handling payments, and promoting hospitality standards. Join a team blending historic elegance with modern service excellence.