Front Desk Supervisor | Elevate Guest Experience

Sheraton Dallas Hotel by the Galleria; Dallas (TX); In loco; USD 42.000 - 60.000; Tempo pieno

Vantaggi offerti da questo lavoro

401(k)

Disability insurance

Employee assistance program

Health insurance

Life insurance

Paid time off

Room Discounts

Employee Food and Beverage Discounts

Descrizione del lavoro

Sheraton Galleria Dallas is seeking a Front Desk Supervisor to lead daily guest service operations and support a seamless check-in/check-out experience. You will manage front desk activities, coach staff, and ensure adherence to brand standards across shifts.

Ideal candidates have two years of front desk and supervisory experience, excellent communication skills, and a strong commitment to guest satisfaction in a fast-paced hotel environment.

Competenze

• High school diploma preferred.
• Two years combined prior front desk and supervisor experience.
• Ability to read, listen, and communicate effectively in English, both verbally and in writing.

Mansioni

• Greets guests immediately with a friendly and sincere welcome.
• Code electronic keys and balance house bank; handle payments.
• Promptly complete registration and assist with room assignment.
• Answer the telephone using clear English and relay messages.
• Remain calm during emergencies and supervise staff.
• MOD in absence of Front Office Manager.

Conoscenze

Front desk supervision

Customer service

Communication skills

Mathematical calculations

Formazione

High school diploma preferred

Descrizione del lavoro

Sheraton Galleria Dallas is seeking a Front Desk Supervisor to lead daily guest service operations and support a seamless check-in/check-out experience. You will manage front desk activities, coach staff, and ensure adherence to brand standards across shifts.

Ideal candidates have two years of front desk and supervisory experience, excellent communication skills, and a strong commitment to guest satisfaction in a fast-paced hotel environment.