Front Desk Supervisor - Elevate Guest Experience

Claremont Companies, Inc.; Boston (MA); On-site; USD 52,000 - 66,000; Full time

Job summary

Claremont Companies, Inc. seeks a Front Desk Supervisor for the Residence Inn by Marriott Boston Downtown/Seaport. You will supervise front desk operations, lead the team, allocate rooms, and drive occupancy through proactive sales techniques.

Role requires guest relations excellence, cash handling, and strong communication with housekeeping and reservations. Shifts include days, nights, weekends; schedule flexibility is expected.

Qualifications

• Minimum 2–3 years' work experience as Front Desk Supervisor.
• Experience motivating and leading a winning team.
• FOSSE experience.
• Degree or Diploma in Hospitality Management is an asset or Graduate with bachelor’s degree in a related field.
• Computer knowledge and experience in MS Office programs.

Responsibilities

• Supervise Front Desk Operations to ensure optimal service and hospitality.
• Train, direct, and support the front desk team per SOPs.
• Assign rooms based on arrivals and guest preferences.
• Use sales techniques to increase occupancy and revenue.
• Respond to guests professionally and provide accurate information.

Skills

Team leadership

Guest relations

Sales techniques

Cash handling

Telephone operations

Education

Hospitality degree or diploma

Tools

MS Office

Job description

Claremont Companies, Inc. seeks a Front Desk Supervisor for the Residence Inn by Marriott Boston Downtown/Seaport. You will supervise front desk operations, lead the team, allocate rooms, and drive occupancy through proactive sales techniques.

Role requires guest relations excellence, cash handling, and strong communication with housekeeping and reservations. Shifts include days, nights, weekends; schedule flexibility is expected.