Front Desk Supervisor Residence Inn by Marriott Boston Downtown/Seaport

Claremont Companies, Inc.; Boston (MA); On-site; USD 52,000 - 66,000; Full time

Job summary

Claremont Companies, Inc. seeks a Front Desk Supervisor for the Residence Inn by Marriott Boston Downtown/Seaport. You will supervise front desk operations, lead the team, allocate rooms, and drive occupancy through proactive sales techniques.

Role requires guest relations excellence, cash handling, and strong communication with housekeeping and reservations. Shifts include days, nights, weekends; schedule flexibility is expected.

Qualifications

• Minimum 2–3 years' work experience as Front Desk Supervisor.
• Experience motivating and leading a winning team.
• FOSSE experience.
• Degree or Diploma in Hospitality Management is an asset or Graduate with bachelor’s degree in a related field.
• Computer knowledge and experience in MS Office programs.

Responsibilities

• Supervise Front Desk Operations to ensure optimal service and hospitality.
• Train, direct, and support the front desk team per SOPs.
• Assign rooms based on arrivals and guest preferences.
• Use sales techniques to increase occupancy and revenue.
• Respond to guests professionally and provide accurate information.

Skills

Team leadership

Guest relations

Sales techniques

Cash handling

Telephone operations

Education

Hospitality degree or diploma

Tools

MS Office

Job description

Position:Front Desk Supervisor Residence Inn by Marriott Boston Downtown/Seaport

Location: Boston, MA

Job Id:662

# of Openings:1

FRONT DESK SUPERVISOR RESIDENCE INN by MARRIOTT BOSTON DOWNTOWN /SEAPORT

Location: 370 Congress Street Boston, MA

Shifts: Days, Nights, Weekend availability

Time of shifts: 7:00 AM - 3:00 PM; mid shifts; 3:00 PM -11:00 PM

As a Front Desk Supervisor, you will be a role model, sharing your expertise and continually inspiring the Front Desk Team.

JOB DESCRIPTION:

As a supervisor you will be a role model, sharing your expertise and continually inspiring the front office team. You will also ensure hotel charges are processed diligently to guest's accounts, invoices are accurate, billing instructions are verified, all necessary supporting bills and vouchers are attached for direct settlements.

Key Responsibilities:

• Supervise Front Desk Operations:Oversee daily operations to ensure an optimal level of service and hospitality is provided to guests.
• Team Leadership:Train, direct, and support the front desk team, ensuring adherence to standard operating procedures and quality service.
• Room Allocation:Assign rooms to expected arrivals, considering guests' preferences and special requests.
• Sales Techniques:Utilize creative selling techniques to increase room occupancy and revenue.
• Guest Relations:Respond professionally and courteously to arriving, departing, and in-house guests, providing accurate and timely information and services.
• Issue Resolution:Resolve customer issues and complaints efficiently to maintain high levels of customer satisfaction.
• Interdepartmental Liaison:Build strong relationships with other departments, particularly housekeeping and reservations.
• Cash Management:Control cash transactions at the front desk and maintain responsibility for your personal bank as per hotel policy.
• Billing Accuracy:Ensure all billing instructions are correctly updated and cross-checked.
• Telephone Operations:Operate telephone equipment, assist with incoming and outgoing calls, set wake-up calls, enable DND (Do Not Disturb), and page in-house guests.
• Additional Duties:Perform other duties as assigned by management.

Requirements:

• Minimum 2 to 3 years' work experience as a Front Desk Supervisor
• Experience of motivating and leading a winning team
• FOSSE experience
• Degree or Diploma in Hospitality Management is an asset or Graduate with bachelor’s degree in a related field
• Computer Knowledge and experience in MS office programs
• Ability to remain calm while under pressure