Front Desk Supervisor - Downtown Hotel Guest Experience

Suites by Hilton West Sacramento; Richmond (VA); On-site; USD 22,000 - 33,000; Full time

Job summary

Suites by Hilton West Sacramento in Richmond, VA is seeking a Guest Services Supervisor to oversee daily front desk operations, greet guests, and ensure a smooth check-in/check-out experience.

Ideal candidates have 1–2 years of front desk or supervisory experience, knowledge of hotel systems (OnQ, Opera), and strong leadership and communication skills with the ability to multitask under pressure. Flexibility to work varied shifts, including weekends and holidays, is required.

Qualifications

• Education: High school diploma or equivalent.
• Experience: 1–2 years in hotel front desk or supervisory role preferred.
• Systems: Knowledge of hotel systems (OnQ, Opera) a plus.
• Supervision: Prior supervisory or team lead experience preferred.
• Skills: Strong leadership, communication, and problem-solving abilities.
• Flexibility: Availability to work weekends and holidays.

Responsibilities

• Supervise and assist Guest Service Agents with daily front desk operations.
• Greet guests warmly and ensure a smooth check-in and check-out process.
• Handle guest concerns promptly and professionally to ensure satisfaction.
• Support training and development of front desk staff.
• Monitor accuracy of cash handling, billing, and shift reports.
• Coordinate with Housekeeping and Maintenance to ensure room readiness.
• Maintain a clean, welcoming, and organized front desk and lobby area.
• Enforce company policies, safety, and brand standards.
• Perform additional duties as assigned by management.

Skills

Leadership

Communication

Guest service

Problem-solving

Multitasking

Under pressure

Microsoft Office

Cash handling

Front desk

Flexibility

Education

High school diploma

Tools

OnQ/Opera

Job description

Suites by Hilton West Sacramento in Richmond, VA is seeking a Guest Services Supervisor to oversee daily front desk operations, greet guests, and ensure a smooth check-in/check-out experience.

Ideal candidates have 1–2 years of front desk or supervisory experience, knowledge of hotel systems (OnQ, Opera), and strong leadership and communication skills with the ability to multitask under pressure. Flexibility to work varied shifts, including weekends and holidays, is required.