Front Office Manager - Guest Services & VIP Experience

Suites by Hilton West Sacramento; Davis (CA); On-site; USD 34,000 - 41,000; Full time

Job summary

Suites by Hilton West Sacramento in Davis is seeking an Assistant Front Office Manager to oversee Guest Services, ensure smooth front desk operations, manage check-ins, payments, and room assignments, and implement brand standards across the front office. The role requires hands-on leadership and a focus on guest satisfaction.

The position collaborates with other departments to meet guest expectations, trains staff, handles VIPs and group blocks, and supports the General Manager.

Qualifications

• Minimum of 2 years in front office management.
• Flexible schedule including mornings, evenings, weekends, and holidays.
• Exceptional customer service skills.

Responsibilities

• Oversee guest services operations and daily checklists.
• Resolve guest issues with urgency and empathy.
• Coordinate with departments for VIP arrivals and group blocks.
• Lead breakfast operations and ensure brand standards.
• Prepare shift reports and communicate with Sales, Engineering, Housekeeping.

Skills

Front desk leadership

Customer service

Job description

Suites by Hilton West Sacramento in Davis is seeking an Assistant Front Office Manager to oversee Guest Services, ensure smooth front desk operations, manage check-ins, payments, and room assignments, and implement brand standards across the front office. The role requires hands-on leadership and a focus on guest satisfaction.

The position collaborates with other departments to meet guest expectations, trains staff, handles VIPs and group blocks, and supports the General Manager.