Front Desk Supervisor - Canopy by Hilton Sioux Falls Downtown

Hilton Global in; Sioux Falls (SD); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player in hospitality is seeking a Front Desk Supervisor to lead front desk operations at a vibrant hotel in Sioux Falls. This role involves ensuring exceptional guest experiences, managing staff, and maintaining high standards of service. With a rich history and a commitment to innovation, this company fosters a collaborative environment where teamwork and leadership are paramount. Join a team dedicated to delivering quality service and creating memorable experiences for guests. If you are passionate about hospitality and ready to take ownership of your role, this opportunity is perfect for you.

Qualifications

• Experience in hospitality and front desk operations.
• Strong leadership and customer service skills.

Responsibilities

• Oversee front desk operations and provide guest service.
• Train and supervise staff while resolving customer complaints.

Skills

Customer Service

Leadership

Teamwork

Adaptability

Education

High School Diploma

Hospitality Management Degree

Job description

Front Desk Supervisor - Canopy by Hilton Sioux Falls Downtown

Oversees front desk operations, providing guest service, guidance, and leadership to ensure consistent customer service. Assigns and instructs team members on their tasks. Monitors lobby traffic to adjust staffing accordingly. Resolves customer complaints. Trains, supervises, schedules, and assists in evaluating staff.

What are we looking for?

Since 1919, Hilton has been a leader in the hospitality industry. We remain a beacon of innovation, quality, and success, driven by our Team Members who embody our Vision, Mission, and Values. We look for candidates who demonstrate these values:

• Hospitality: Passionate about delivering exceptional guest experiences.
• Integrity: Doing the right thing, all the time.
• Leadership: Leading in our industry and communities.
• Teamwork: Being team players in all we do.
• Ownership: Taking responsibility for actions and decisions.
• Now: Operating with urgency and discipline.

Additionally, we seek demonstration of key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton?

Hilton is a leading global hospitality company, offering a range of accommodations from luxury hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has provided business and leisure travelers with exceptional service, amenities, and value. Our vision, "to fill the earth with the light and warmth of hospitality," unites us in creating remarkable experiences worldwide. Our Team Members are at the heart of this mission!