Front Desk Supervisor - Canopy by Hilton Sioux Falls Downtown

Hilton Worldwide, Inc.; Sioux Falls (SD); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player in hospitality seeks a Front Desk Supervisor to lead operations at a vibrant downtown location. This role emphasizes exceptional guest service, effective team leadership, and operational excellence. As a key member of the team, you will ensure smooth front desk operations, train staff, and resolve any guest concerns. Join a company renowned for its commitment to quality and innovation, where your contributions will directly impact guest experiences and team dynamics. If you are passionate about hospitality and thrive in a fast-paced environment, this opportunity is perfect for you.

Qualifications

• Strong leadership skills and ability to manage front desk operations.
• Excellent customer service skills to enhance guest experiences.

Responsibilities

• Oversee front desk operations and provide guest service.
• Train and supervise front desk staff while resolving customer complaints.

Skills

Customer Service

Leadership

Teamwork

Adaptability

Dependability

Job description

Job Description - Front Desk Supervisor - Canopy by Hilton Sioux Falls Downtown (HOT0BLHG)

Job Number:

HOT0BLHG

Work Locations

Canopy Sioux Falls SD US 120 E 4th Place Sioux Falls 57104

Oversees front desk operations. Provides guest service, guidance, and leadership to ensure consistent customer service is provided. Assigns and instructs team members in details of work. Monitors lobby traffic to make staffing adjustments accordingly. Resolves customer complaints. Trains, supervises, schedules, and assists in evaluating staff.

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities, and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Job

Job: Guest Services, Operations, and Front Office