Guest Service Agent - Canopy by Hilton Sioux Falls Downtown

Hilton Worldwide, Inc.; Sioux Falls (SD); On-site; USD 30,000 - 40,000; Full time

Job summary

Join a global leader in hospitality as a Guest Services Agent, where you will be at the forefront of delivering exceptional guest experiences. In this role, you will greet and register guests, assist with check-out procedures, and respond to inquiries, all while promoting hotel services. This position is perfect for individuals who are passionate about customer service and thrive in a fast-paced environment. With a commitment to integrity and teamwork, you'll be part of a dynamic team dedicated to creating memorable experiences for travelers. Embrace the opportunity to grow and make a difference in the hospitality industry!

Qualifications

• Strong passion for delivering exceptional guest experiences.
• Ability to handle guest complaints and resolve issues effectively.

Responsibilities

• Greet and register guests, ensuring an outstanding experience.
• Assist with check-out procedures and manage guest inquiries.

Skills

Customer Service

Communication

Problem Solving

Up-selling Techniques

Education

High School Diploma

Job description

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Job Description - Guest Service Agent - Canopy by Hilton Sioux Falls Downtown (HOT0BKUE)

Job Number: HOT0BKUE

Work Location

Canopy Sioux Falls SD, US
120 E 4th Place, Sioux Falls, 57104

A Guest Services Agent is responsible for greeting and registering guests, checking guests out, and ensuring an outstanding guest experience while supporting the hotel's financial goals.

What will I be doing?

As a Guest Services Agent, your responsibilities include:

• Greeting guests, completing registration, inputting and retrieving information from the computer, confirming guest details, selecting rooms, coding electronic keys, promoting marketing programs, providing welcome packets, and guiding guests to their rooms or assisting with luggage.
• Assisting guests with check-out procedures, ensuring accurate billing, processing payments, handling foreign currency, and managing gift certificates and cards.
• Demonstrating knowledge of hotel offerings, including room types, rates, packages, promotions, and local area information, and answering guest inquiries.
• Using up-selling techniques to promote hotel services and maximize occupancy.
• Responding to guest requests and inquiries promptly and courteously.
• Handling guest complaints, conducting research, and resolving issues to ensure satisfaction.
• Receiving, relaying, and managing guest messages.

What are we looking for?

Hilton, founded in 1919, is a leader in the hospitality industry, known for innovation, quality, and success. We seek team members who demonstrate our core values:

• Hospitality: Passion for delivering exceptional guest experiences.
• Integrity: Doing the right thing always.
• Leadership: Leading in our industry and communities.
• Teamwork: Collaborating effectively.
• Ownership: Taking responsibility for actions and decisions.
• Now: Operating with urgency and discipline.

Additionally, we value attributes such as:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton?

Hilton is a global leader in hospitality, offering a range of accommodations from luxury hotels to mid-range options. For nearly a century, Hilton has provided outstanding service, amenities, and value to travelers worldwide. Our vision is "to fill the earth with the light and warmth of hospitality," inspiring us to create memorable experiences daily. Our team members are at the heart of this mission, delivering exceptional service across our brands.