ASSISTANT FRONT DESK MANAGER - Wyndham Grand Pittsburgh

Blue Sky Hospitality Solutions; Pittsburgh (Allegheny County); On-site; USD 21,000 - 30,000; Full time

Job summary

Blue Sky Hospitality Solutions seeks a Front Desk Supervisor to lead guest services and front desk operations at our Pittsburgh property. You will supervise staff, coach team members, and ensure smooth check-in/check-out, reservations, and billing accuracy.

The role requires strong communication and problem-solving skills, a commitment to brand standards, and the ability to manage fast-paced shifts, including nights and weekends.

Qualifications

• Provide exceptional guest service and ensure a welcoming front desk environment.
• Assist the Front Desk Manager with daily operations and staff supervision.
• Train, coach, and motivate front desk associates to meet service standards.
• Handle guest concerns and resolve issues quickly and professionally.
• Oversee check-in/check-out processes, reservations, and billing accuracy.

Responsibilities

• Support scheduling, shift coverage, and team productivity.
• Monitor room inventory, occupancy, and revenue opportunities.
• Ensure compliance with company policies, procedures, and brand standards.
• Maintain accurate reports, records, and front office systems.
• Lead by example in professionalism, appearance, and service delivery.
• Maintain composure and efficiency in fast-paced, high-pressure situations.

Skills

Guest service

Staff supervision

Coaching & training

Customer service

Multitasking

Scheduling

Brand standards adherence

Communication

Problem-solving

Flexibility

Certification readiness

Education

Associate degree + 3 years experience

Bachelor’s degree + 1 year experience

Job description

• Provide exceptional guest service and ensure a welcoming front desk environment
• Assist the Front Desk Manager with daily operations and staff supervision
• Train, coach, and motivate front desk associates to meet service standards
• Handle guest concerns and resolve issues quickly and professionally
• Oversee check-in/check-out processes, reservations, and billing accuracy
• Support scheduling, shift coverage, and team productivity
• Monitor room inventory, occupancy, and revenue opportunities
• Ensure compliance with company policies, procedures, and brand standards
• Maintain accurate reports, records, and front office systems
• Lead by example in professionalism, appearance, and service delivery
• Maintain composure and efficiency in fast-paced, high-pressure situations

Qualifications:

• Associate degree + 3 years of experience, or bachelor’s degree + 1 year of experience
• 3–5 years of progressive hotel or hospitality experience preferred
• Prior supervisory or leadership experience preferred
• Strong customer service, communication, and problem-solving skills
• Ability to multitask and stay organized in a fast-paced environment
• Comfortable working flexible schedules, including nights, weekends, and holidays
• Willingness to obtain required certifications (CPR, First Aid, Food Handler, Alcohol Awareness)