Front Desk Supervisor | 24/7 Shifts + Daily Pay

Donohoe Brand; Washington (District of Columbia); On-site; USD 34,000 - 37,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Retirement plans

Paid time off

Hotel room discounts

Daily pay access

Job summary

Hyatt House Washington DC - Convention Center is seeking a Front Desk Supervisor to oversee daily front desk operations, ensuring smooth service delivery for guests.

The role requires managing shifts (AM/PM/overnight), guiding staff, handling inquiries, and maintaining brand standards. Strong communication and guest service skills are essential for success in a fast-paced hotel environment.

Qualifications

• Previous hotel front desk experience required.
• Previous supervisory experience required.
• Good communication and guest service skills.

Responsibilities

• Supervise front desk operations and staff.
• Manage guest check-in/check-out per brand standards.
• Handle guest inquiries and resolve complaints.
• Oversee phone operations and transfer calls.
• Process reservations and cashier duties.
• Ensure security procedures and maintain front office cleanliness.

Skills

Customer service

Conflict resolution

Communication skills

Team leadership

Shift flexibility

Tools

POS systems

Phone system

Job description

Hyatt House Washington DC - Convention Center is seeking a Front Desk Supervisor to oversee daily front desk operations, ensuring smooth service delivery for guests.

The role requires managing shifts (AM/PM/overnight), guiding staff, handling inquiries, and maintaining brand standards. Strong communication and guest service skills are essential for success in a fast-paced hotel environment.