Front Desk Supervisor

City of Chula Vista; Wisconsin Dells (WI); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading company is seeking a Front Desk Supervisor to enhance guest experiences at their resort. This full-time role involves training staff, ensuring guest satisfaction, and maintaining a friendly atmosphere. Ideal candidates will have experience in guest services and a high school diploma.

Qualifications

• Minimum 2 years in Guest Services within a resort setting; 5 years preferred.
• Ability to work effectively with staff and maintain a positive attitude.

Responsibilities

• Greet and welcome each guest as they arrive.
• Ensure guest services staff perform check-in and check-out accurately.
• Mentor guest service associates to achieve their goals.

Skills

Customer Service

Training

Communication

Problem Solving

Education

High School Diploma

Job description

Join to apply for the Front Desk Supervisor role at City of Chula Vista.

Job Requirements: This is a full-time position. Must have availability during weekdays, weekends, and holidays. The Front Desk Supervisor will train all front desk personnel to create a positive, lasting first impression for guests and provide accurate information for all guest queries, maintaining a friendly, relaxing atmosphere from arrival to departure.

1. Greet and welcome each guest as they arrive.
2. Create the highest guest satisfaction possible by ensuring prompt, friendly, quality, and knowledgeable service.
3. Help guest service associates have correct information at all times.
4. Mentor guest service associates to achieve their goals and assist with any questions, serving as a positive role model.
5. Ensure guest services staff prioritize customer service and perform check-in and check-out responsibilities accurately and consistently.
6. Maintain a positive working relationship with all company associates to foster a supportive environment.
7. Display a calm and attentive approach in resolving problems and handling difficult situations.
8. Be familiar with departments involved in serving guest needs.
9. Monitor personal and departmental achievements and performance standards daily.

Other Experience and Qualifications:

• Education: High School Diploma (Required)
• Experience: Minimum 2 years in Guest Services within a resort setting; 5 years preferred.
• Skills: Ability to work effectively with staff across the resort, train and motivate others, and maintain a positive attitude and polite personality.
• Physical Requirements: Able to lift 20 lbs, stand or sit for at least 8 hours, and perform physical movements such as walking, turning, bending.
• Mental Requirements: Capable of routine math calculations and effective communication in English, both verbally and in writing.

Application Instructions: Apply online at this link.