Front Desk Supervisor (1st Shift)

Mt. Olympus Water & Theme Park Resort; Wisconsin Dells (WI); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Front Desk Supervisor to enhance guest experiences at their vibrant resort. This role requires a passion for customer service and leadership, ensuring that the Front Desk and Reservation teams operate smoothly. The successful candidate will manage staff, respond to guest inquiries, and maintain high standards of service. Join a fun and exciting work environment where you can develop your skills and contribute to a memorable guest experience. If you thrive in a fast-paced setting and enjoy making a difference, this opportunity is perfect for you.

Benefits

On Demand Pay

FREE Waterpark & Theme Park Passes

Employee Discounts

Company-wide Outings

Health Insurance

Dental Insurance

Vision Insurance

401K

Paid Time Off

Qualifications

• 1-2 years of experience in Front Desk/Reservation Management preferred.
• Must have supervisory/management experience.

Responsibilities

• Act as a main resource for Front Desk and Reservation agents.
• Ensure staff are aware of availability and occupancy.
• Respond to all guest reservation requests promptly.

Skills

Customer Service

Leadership

Time Management

Communication

Multitasking

Tools

Microsoft Office

Google Docs

Job description

Mt. Olympus Resort in Wisconsin Dells is hiring a Front Desk Supervisor! Join our team today. Previous experience in Front Desk and Reservations, 1-2 years of experience in Front Desk/Reservation Management preferred, but we are willing to train the right candidate. The successful candidate is likely to have a passion for customer service and leadership.

Job type: Full-time, non-exempt
Schedule:8:00 a.m. – 4:00 p.m.*, including weekends and holidays.
*These hours may vary slightly based on hotel occupancy and department need.

Duties and Responsibilities:

• Act as a main resource for Front Desk and/or Reservation agents needing assistance technically or about achieving customer satisfaction.
• Ensure reservation department and Front Desk and/or Reservation agent staff are constantly aware of availability and occupancy
• Responds to all guest reservation requests and executes prompt, courteous and accurate guest service at all times.
• Manage systems that are set up within the reservations department to ensure accurate handling and monitoring of phone calls.
• Maintain department approved quality assurance program to include, but not limited to, rates, deposits property descriptions, activity tables and reservations letter

Front Desk Supervisor Qualifications:

• Must have supervisory/management experience
• Set reasonable customer satisfaction goals
• Open to work in a high paced environment
• Exceptional oral and written communication
• Must be able to handle customer complaints and concerns
• Must be familiar with Microsoft Office and Google Docs
• Able to multitask
• Must always bring a smile to work.
• Must be able to maintain and present a professional appearance at all times.
• A professional attitude is required at all times, handle pressure with poise and finesse.
• Must possess excellent time management skills and be on time for work.
• Must be a team player and able to provide superior customer service.
• Must be able to work weekends and Holidays

What We Offer:

• On Demand Pay- Get Paid the Same Day you Work!
• Fun and Exciting Work Environment!
• FREE Waterpark Park & Theme Park Passes (based on resort occupancy)
• Full Time, Part Time and Seasonal Positions
• Employee discounts on hotel rooms, retail and food
• Company-wide outings
• Full Time Employees are Eligible for Benefits:
  • Health Insurance, Dental Insurance, Vision Insurance, FSA Health & FSA Dependent Care after 60 Days of Employment
  • 401K and Paid Time Off after 1 Year of Employment

For more information about our property, visit our website: https://www.mtolympuspark.com/